Senior Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take Charge of Renewal Cycles: Lead the renewal process for your designated portfolio by comprehending budget cycles, funding sources, and contract intricacies to secure timely renewals while spotting growth opportunities.

• Enhance Panorama’s Influence: Actively seek growth within current accounts by identifying upsell possibilities, nurturing strategic relationships, and promoting customer adoption of essential product features.

• Strategically Engage Clients: Conduct executive business reviews, outcome assessments, and face-to-face meetings to reinforce the value of Panorama and enhance retention.

• Formulate and Implement Account Plans: Develop and sustain thorough account plans, utilizing KPIs to monitor client health, engagement, and adoption metrics.

• Collaborate Across Functions: Work with Sales, Customer Experience, Product, and other teams to align strategies that ensure consistent client satisfaction and retention.

• Guarantee Data-Driven Client Success: Leverage metrics such as outcome reviews, customer adoption rates, and active user data to guide decision-making, prioritize account activities, and customize client interactions.

• Maintain Proactive Communication: Record all significant client interactions, document strategic objectives, and ensure all actions and communications align with Panorama’s client success framework.

⛳️ Requirements

• Demonstrated Account Management Proficiency: A minimum of 3-5 years of experience in managing strategic accounts with a strong emphasis on retention and growth. Proven ability to navigate complex renewal processes, upsell within existing accounts, and foster long-term relationships.

• Strategic Outlook and Ownership Attitude: Capability to fully own a portfolio, demonstrating accountability for client success, renewal rates, and overall account health.

• Data-Driven Mindset: Strong analytical abilities to interpret client data, adoption metrics, and leading indicators to enhance decision-making and prioritization.

• Outstanding Communication and Persuasion Skills: Experience in influencing executive stakeholders and presenting complex information effectively to drive adoption and growth.

• Adaptability and Flexibility: Comfortable with uncertainty and change; able to adjust to new role expectations and shifting priorities in a dynamic, team-oriented setting.

• Willingness to Travel (30-40%): Travel to client sites for partnership reviews, strategic planning meetings, and face-to-face meetings to build strong relationships and address client needs directly.

🏝️ Benefits

• 401K with an employer match

• Health, dental, vision, life insurance, and both short-term and long-term disability coverage.

• Flexible spending account for healthcare and dependent care

• Wellness Reimbursement

• Work from Home Reimbursement

• Flexible vacation policy

• Parental leave program

• Company Issued Laptop