Senior Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for daily operations and ongoing requirements of a significant global strategic account.

• Collaborate with cross-functional teams to ensure smooth execution, proactive communication, and exceptional client service.

• Develop strong working relationships throughout the customer's organization.

• Discover opportunities to enhance processes and foster incremental growth.

• Work internally to provide effective and timely solutions.

• Stay in sync with changing customer business priorities to optimize daily operations and support long-term account success.

• Design and implement strategic account plans.

• Expand and scale strategic or enterprise accounts.

• Manage global clients with stakeholders across multiple regions.

• Identify new revenue streams through cross-selling and upselling, tailored to customer needs.

• Collaborate with banking operations teams and external banking partners to ensure critical submissions are completed.

• Engage in business reviews and utilize data-driven strategies to make informed decisions.

⛳️ Requirements

• Over 5 years of experience in Global Enterprise Account Management within the payments industry.

• Excellent interpersonal, verbal, presentation, written, and email communication abilities.

• Proven history of creating and executing strategic account plans.

• Strong understanding of industry trends and the competitive landscape.

• Familiarity and direct experience in fintech, banking, or payments sectors.

• Positive attitude, team-oriented mindset, adaptability, and resourcefulness.

• Technical proficiency with the ability to clearly explain complex technical concepts.

• Experience or familiarity with high-growth fintech and financial services organizations.

• Background in card issuing and processing.

• Demonstrated success in growing and scaling strategic or enterprise accounts.

• Proven experience managing global clients with multi-region stakeholders.

• Established track record of cross-selling and upselling, as well as identifying new revenue opportunities.

• Experience working with banking operations teams and external banking partners.

• Experience in participating in business reviews and leveraging data-driven strategies.

🏝️ Benefits

• A variety of health insurance options.

• Flexible time off – take what you need.

• Retirement savings program with company contributions and options for after-tax contributions.

• Equity in a publicly traded company along with an Employee Stock Purchase Program.

• Benefits for family formation, fertility support, and up to 20 weeks of parental leave.

• Complimentary therapy sessions, financial and professional coaching, and legal advice.

• Monthly stipend to support our remote work model.

• Annual "development dollars" to foster growth and development for our staff.

• Variable compensation based on individual performance and immediate team performance, featuring a 70/30 OTE split.