Senior Account Manager

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Build and oversee operational and technical relationships through direct visits and phone communications to execute the account strategy.

• Gain insights into the client’s environment to ensure optimal use of Fiserv’s solutions.

• Deliver reports on achievements and ongoing activities.

• Collaborate cross-functionally on incident management, process enhancements, and standard operating practices.

• Uphold compliance with system audits, client profile updates, and administrative responsibilities.

• Guarantee high-quality delivery and support maintenance for assigned products and services.

• Develop and manage operational relationships with designated clients.

• Comprehend the client’s business, objectives, strategies, and industry dynamics.

⛳️ Requirements

• High School Diploma or equivalent experience.

• Minimum of 3 years in customer service.

• Willingness to travel up to 20% of the time.

• Bachelor’s degree is advantageous.

• Experience in Project Management is a plus.

• Background in enterprise problem prevention and resolution is beneficial.

• Capability to make independent decisions, demonstrate sound judgment, and handle complex issues is desirable.

🏝️ Benefits

• Commission eligibility according to the applicable Fiserv Sales Compensation Plan.

• Flexibility to work remotely.

• Equal Opportunity Employer with support for reasonable accommodations.