Senior Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and oversee operational and technical relationships through face-to-face meetings and phone communications to execute the account strategy.

• Gain insight into the client's environment to maximize the utilization of Fiserv’s solutions.

• Deliver reports on achievements and ongoing activities.

• Collaborate across functions on key initiatives, including incident management and process enhancement.

• Create and uphold standard operating procedures.

• Ensure adherence to compliance requirements regarding system audits and client profile updates.

• Execute administrative tasks to fulfill legal and contractual responsibilities.

⛳️ Requirements

• High School Diploma or equivalent experience is required.

• A minimum of 3 years’ experience in customer service is essential.

• Willingness to travel up to 20% is necessary.

• A Bachelor’s degree is preferred.

• Experience in Project Management is advantageous.

• Background in enterprise problem prevention and resolution is preferred.

• Capacity to make independent decisions, exercise sound judgment, and manage complex issues is preferred.

🏝️ Benefits

• Flexibility to work remotely.

• Commitment to being an Equal Opportunity Employer.

• Reasonable accommodations available for applicants with disabilities.