Senior Account Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Ensure the successful delivery and ongoing support of all products and services for designated clients.

• Foster and develop operational relationships with assigned clients.

• Cultivate and manage both operational and technical relationships through in-person meetings and phone communications.

• Implement the client account strategy.

• Gain insights into client environments to optimize the use and benefits of Fiserv solutions.

• Provide updates on achievements and ongoing activities.

• Collaborate and influence cross-functionally on incident response, process enhancements, and standard operating procedures.

• Ensure compliance with system audits and updates to client profiles.

• Perform administrative tasks to support legal and contractual responsibilities.

⛳️ Requirements

• High School Diploma or equivalent experience is required.

• A minimum of 3 years of experience in customer service.

• Willingness to travel up to 20% of the time.

• A Bachelor’s degree is preferred as an additional qualification.

• Project Management experience is preferred as an additional qualification.

• Experience in enterprise problem prevention and resolution is preferred as an additional qualification.

• The ability to make independent decisions, demonstrate sound judgment, and manage complex issues is preferred as an additional qualification.

🏝️ Benefits

• Eligibility for commissions as outlined by the applicable Fiserv Sales Compensation Plan.

• Opportunity for remote work.

• Travel opportunities up to 20%.

• Reasonable accommodations available during the hiring process, if necessary.