Senior Account Manager

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Cultivate and oversee both operational and technical relationships through face-to-face meetings and phone communications.

• Assist in executing the client account strategy.

• Comprehend the client's environment and promote the complete utilization of Fiserv’s solutions.

• Deliver reports on achievements and ongoing activities.

• Influence and collaborate across functions on key initiatives, including incident management and process enhancement.

• Create and uphold standard operating procedures.

• Ensure compliance with system audits and updates to client profiles.

• Perform administrative tasks to fulfill legal and contractual obligations.

⛳️ Requirements

• A High School Diploma or equivalent experience.

• At least 3 years of experience in customer service.

• Willingness to travel up to 20% of the time.

• A Bachelor’s degree is preferred.

• Experience in Project Management is preferred.

• Preferred experience in enterprise problem prevention and resolution.

• Capability to make independent decisions, demonstrate good judgment, and manage complex issues.

• This position is not available for residents of Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine, or Washington.

🏝️ Benefits

• Opportunity to work remotely.

• Equal Opportunity Employer.

• Reasonable accommodations provided during the application and hiring process.