Senior Account Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Take ownership of and nurture strategic relationships with district-level clients, acting as a trusted advisor and escalation contact.

• Work collaboratively with internal teams to implement transportation strategies that meet client requirements and align with EverDriven’s mission.

• Evaluate account performance metrics and deliver regular reports, insights, and suggestions to enhance service delivery.

• Foster client retention and growth by identifying opportunities for upselling and cross-selling.

• Oversee the onboarding and implementation processes for new accounts, ensuring a seamless and successful transition.

• Collaborate with Field Operations to ensure that quality standards are met and exceeded.

• Act as the client's representative internally, working with cross-departmental teams to address issues and execute solutions.

• Track service performance and compliance with contractual obligations, escalating concerns and driving resolutions as necessary.

• Serve as a communication bridge between transportation providers and EverDriven, ensuring transparency and accountability.

• Manage and participate in continuous improvement initiatives across accounts and operational processes.

• Maintain an in-depth understanding of client objectives, challenges, and regulatory requirements to guide strategic planning.

• Ensure compliance with EverDriven’s policies and procedures related to safety, compliance, and data privacy, including adherence to HIPAA regulations.

⛳️ Requirements

• A Bachelor’s degree or equivalent professional experience.

• Over 5 years of experience in account management or client services, ideally within transportation, logistics, education, or similar sectors.

• Demonstrated capability to manage multiple high-value clients and projects concurrently.

• Exceptional communication, negotiation, and relationship-building abilities.

• Strategic mindset with the capacity to analyze complex data and provide actionable insights.

• Proficient in Microsoft Word, Excel, Outlook, and other relevant software tools.

• A valid Driver’s License with a clean driving record.

• Must successfully complete a background check and drug screening as a condition of employment.

• Willingness to travel occasionally.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Virtual Doctor Visits with $0 Co-Pay.

• Life Insurance (company provided).

• Short Term Disability Insurance (company provided).

• Long-Term Disability Insurance (company provided).

• Flexible Time Off (FTO).

• Paid Holidays.

• Paid Time to Volunteer.

• Flex Spending Account (FSA).

• 401K Plan (with an excellent employer match!).

• Employee Assistance Program.

• Employee Discounts Program.