Senior Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Responsible for strategic account and business management for a portfolio of enterprise and mid-market existing clients.

• Create and execute customized account strategies to drive revenue growth, enhance adoption, and boost customer satisfaction.

• Plan, coordinate, and take ownership of upselling and cross-selling efforts.

• Establish and nurture strong relationships with key decision-makers such as CIOs, IT heads, and Service Owners.

• Conduct regular business reviews and engage in value discussions.

• Analyze business processes and technical requirements to derive suitable solution scenarios.

• Manage complex proposal and contract negotiations effectively.

• Ensure reliable forecasting, pipeline management, and risk assessment.

• Collaborate closely with Pre-Sales, Customer Success, Marketing, and Product Management teams.

• Keep abreast of current trends in the ITSM and enterprise SaaS landscape.

• Actively provide customer feedback to support the ongoing development of our solutions.

⛳️ Requirements

• A degree in Business, Computer Science, Business Informatics, or a related field.

• Several years of experience in account management for complex software solutions, preferably in the ITSM, workflow, or SaaS sectors.

• Demonstrated success in expanding existing accounts and cultivating strategic customer relationships.

• Strong grasp of IT processes, digital business models, and technical interdependencies.

• Confident engagement at the C-level, with the ability to articulate complex topics as business value.

• Familiarity with modern CRM systems (e.g., Salesforce, HubSpot).

• Proficient in German and English, both in written and spoken forms.

🏝️ Benefits

• 30 days of paid vacation.

• 2 additional paid days off for social projects (CSR days).

• Hybrid workplace model.

• Company bike leasing options.

• Employee discount programs.

• Work within an international team.

• Participate in team events.

• Opportunities for professional development.

• Company-provided laptop.