Senior Account Manager

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Acquire a comprehensive understanding of our business, cloud management platform, support services, and how they cater to our clients' needs.

• Maintain knowledge, context, and ownership of your assigned customers while managing communication with relevant vendor teams to demonstrate value and identify potential revenue growth opportunities.

• Oversee customer-related support escalations until resolution, ensuring the highest level of customer satisfaction.

• Negotiate and finalize long-term commitments with key stakeholders, balancing the needs of the customer, the vendor, and the company's interests.

• Identify new workload opportunities within the customers’ Cloud Environment and SaaS solutions.

• Establish a consistent engagement rhythm with your entire customer portfolio, balancing the needs of large strategic clients with those of rapidly growing emerging companies.

• Assist in gathering customer feedback to ensure our products and solutions are closely aligned with customer needs and requests.

• Relay customer feedback and requests to engineering teams to provide greater market/customer context and aid in prioritizing deliverables within active development cycles.

• Conduct regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms, and gathering feedback on DoiT support and engagement.

• Cultivate and enhance relationships with key cloud providers to ensure alignment during customer engagements.

• Identify cost optimization opportunities within the customer cloud environment.

• Collaborate with Cloud Vendor Sales Representatives on shared customers.

⛳️ Requirements

• A minimum of 5 years of experience in Account Management within the EMEA market.

• At least 3 years of experience in a technology company (SaaS, SI, Cloud Vendor, etc.).

• Experience supporting clients in the AWS, Google Cloud, Microsoft Azure ecosystem, or other cloud vendors.

• Excellent verbal and written communication skills in English and Spanish, with additional languages (e.g., Italian, French, etc.) being a plus.

• Strong technical skills that enable productive engagement with technical teams and the ability to forge influential relationships.

• Exceptional operational and administrative skills, analytical mindset, detail-oriented, and capable of toggling between big-picture thinking and minute details.

• A strong desire to grow within the organization and continuously expand your skill set.

• A good sense of humor and an enjoyment of having fun at work.

🏝️ Benefits

• Unlimited PTO

• Flexible Working Options

• Health Insurance

• Parental Leave

• Employee Stock Option Plan

• Home Office Allowance

• Professional Development Stipend

• Peer Recognition Program