Senior Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary liaison for a designated portfolio of clients, fostering trust and providing proactive support and solutions.

• Acquire in-depth knowledge of each client's business model, hiring and onboarding processes, objectives, KPIs, and workflows.

• Create and uphold comprehensive account and project plans that delineate goals, timelines, and progress for each client.

• Act as a strategic ally to clients by comprehending their organizational frameworks and encouraging them to explore innovative solutions.

• Collaborate with client stakeholders at all levels—from procurement teams to C-suite executives—to uncover opportunities and finalize business deals.

• Monitor and assess sales trends, revenue generation, and potential competitive challenges within accounts.

• Regularly meet or surpass established revenue targets and account growth goals.

• Ensure all services provided align with client objectives, expectations, and internal KPIs.

• Lead and conduct meaningful Quarterly Business Reviews (QBRs), showcasing service value, performance, and recommendations.

• Prepare for and follow up on significant meetings and engagements, including presentations, site visits, and strategy sessions.

• Clearly communicate service offerings, pricing, and procedures in a manner that resonates with client priorities.

• Proactively identify and address systemic issues, including conducting root cause analyses and implementing effective solutions.

• Coordinate with internal and external stakeholders to ensure alignment on client requirements and project deliverables.

• Oversee and address client escalations and outstanding issues related to operations, billing, technology, or customer service.

• Maintain precise and current records of account activities, meetings, and communications in CRM (Salesforce).

• Share and apply account management best practices across the team.

• Engage in additional projects and responsibilities as necessary.

⛳️ Requirements

• Bachelor’s degree or an equivalent level of experience is required.

• A minimum of 5 years of experience in account management, client success, or a related field, with direct responsibility for managing large, enterprise-level client accounts.

• Proven ability to establish trusted relationships and collaborate effectively with senior leaders, executives, and C-level stakeholders within client organizations.

• Excellent communication, negotiation, and presentation skills.

• Capability to build and maintain relationships at all organizational levels.

• Highly organized, self-motivated, and results-oriented, with a keen attention to detail.

• Professional demeanor characterized by high business maturity and problem-solving skills.

• Proficient in Salesforce and the Microsoft Office Suite.

• Willingness to work flexible hours and occasionally travel for client meetings or industry events.

• Fluent in English with strong writing and analytical skills, including the ability to interpret business and technical documents.

🏝️ Benefits

• Personal and Sick Paid Time Off.

• 401(k) with a highly competitive match.

• 11 Paid Holidays.

• Medical/Dental and Vision coverage.

• Group Life Insurance, HSA/FSA options.

• Employee Assistance Program.

• Educational Assistance Program.