Senior Account Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Maintain the current client base.

• Ensure timely processing of client renewals.

• Complete necessary RFPs and RFQs as required.

• Develop a strong network of contacts within each client organization.

• Identify critical issues within client organizations that our data can help resolve.

• Promote widespread understanding and utilization of our data across client organizations.

• Consult with clients to derive better insights and pinpoint opportunities for data application.

• Upsell to the existing client base.

• Formulate a clear strategy for expanding your current client base and targeted industries.

• Ensure clients maximize the value derived from our data.

• Facilitate the integration of our data across various teams within client organizations, ensuring it's utilized by multiple users and budget holders.

• Manage everyday client inquiries.

• Assist clients with daily queries.

• Ensure the effective operation of your clients’ Analyse and Engage accounts.

• Help clients extract maximum value from our data, including building dashboards, explaining insights, or providing training on Analyse and Engage.

• Brief the analyst team on reporting needs and ensure that completed reports meet client specifications; review reports for accuracy prior to client distribution; handle client change requests.

• Manage client expectations effectively.

• Oversee internal stakeholder management and administrative tasks.

• Manage Account Managers (if applicable), including hiring, onboarding, training, strategizing, and setting KPIs.

• Establish clear client forecasts and upsell strategies across your portfolio.

• Prepare cost estimates and proposals.

• Collaborate with finance to address any overdue payments.

⛳️ Requirements

• A tertiary qualification is required.

• A minimum of 3 years’ experience in a similar position.

• Proficiency in MS Word, PowerPoint, and Excel is essential, along with the ability to learn and navigate new web-based software applications.

• Strong analytical problem-solving skills and meticulous attention to detail.

• Excellent communication skills, both written and verbal.

• Ability to adapt in a fast-paced, performance-driven environment.

• A curious, lifelong learner.

• Enthusiasm for the scale and potential of the DataEQ vision.

• Target-oriented, motivated, and energetic.

• A collaborative team player who fosters strong relationships both internally and externally.

• Willingness to travel locally.

• Fluency in Arabic is an advantage but not a requirement.

• Exceptional relationship-building skills and a strong ability to execute tasks effectively.

🏝️ Benefits

• Generous annual leave.

• Competitive remuneration packages, including substantial commission structures for client-facing team members.

• Regular company status meetings to ensure alignment and shared goals.

• Sabbatical benefit after five years of service.

• Paid optional co-working space.

• Designated meeting-free days.

• Robust work-from-home setup, including a contribution towards wifi expenses.

• Optional Medical Aid.

• Compulsory Pension and Group Life Pension Fund.

• Personal development budget.

• Frequent team social events.