Senior Account Manager

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Manage a portfolio of key institutional client relationships from onboarding to ongoing account management, ensuring clients are fully integrated and actively utilizing the Coinbase Prime product suite.

• Enhance client adoption and increase trading volume by identifying opportunities for upselling and cross-selling across custody, trading, staking, and stablecoin services.

• Collaborate with Sales, Trading, Legal, Compliance, and Operations to address complex client needs, facilitate onboarding, and provide client-focused solutions.

• Conduct product demonstrations and technical walkthroughs with clients, acting as the subject matter expert on Coinbase's institutional capabilities and platform functionalities.

• Implement effective pipeline and account management in CRM, which includes managing incoming requests, prioritizing based on impact, and resolving issues with minimal escalation.

• Influence the development of Coinbase's institutional product roadmap by synthesizing client feedback, bringing feature requests to light, and converting usage patterns into actionable insights for Product and Engineering.

⛳️ Requirements

• Over 8 years of experience managing institutional client relationships in financial services, cryptocurrency exchanges, or fintech, demonstrating ownership of complex, multi-product accounts (such as asset managers, banks, or corporates).

• Proven history of driving measurable growth in client adoption, trading volume, or revenue within a designated book of business.

• Hands-on experience managing complete client lifecycles for institutional products (including prime brokerage, custody, trading, or staking), covering onboarding, integration support, and continuous coverage.

• Established ability to coordinate with Sales, Operations, Legal, and Product teams to resolve intricate client issues and achieve results without direct authority.

• Professional proficiency in Mandarin (both spoken and written) alongside English.

• Responsible use of generative AI, ensuring human oversight to produce business-ready outputs and drive significant enhancements in workflow efficiency, cost, and quality.

🏝️ Benefits

• Total compensation may also encompass equity, bonus eligibility, and additional benefits (including medical, dental, and vision).