Senior Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Assume full responsibility for the entire customer lifecycle, where you will create and execute strategies to enhance usage, adoption, and growth.

• Cultivate in-depth knowledge of the Branch platform to establish an advisory relationship with customers and proactively offer innovative solutions to address their needs.

• Collaborate across various departments, including Sales, Support, Product, and Engineering teams, to engage in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs), ensuring that follow-up on support tickets and feature requests is secured.

• Serve as an essential connection between our customers and Branch, proactively managing customer expectations, identifying gaps, participating in communications, and providing user enablement.

• Create engaging demonstrations, presentations, and business value documentation.

• Detect and resolve business challenges.

• Assist with and support the resolution of technical issues.

• Propel adoption, manage engagement, and spearhead value creation.

⛳️ Requirements

• Over 5 years of professional experience in Sales, Account Management, Customer Success, Software Consulting, Technical Account Management, Technical Consulting, or similar customer-facing roles.

• Demonstrated ability to communicate effectively in Korean, both in writing and verbally.

• Exceptional client management skills, a proactive approach, a strong sense of accountability, the ability to perform hands-on technical tasks when necessary, and the capacity to lead projects while collaborating with global teams.

• Experience in providing support to customers using cloud-based SaaS solutions.

• Strong problem-solving abilities related to business and technical product inquiries.

• Competence in analyzing and interpreting business requirements and customer interactions to forecast and guide client needs in order to encourage value-driven use-case adoption.

• Experience in proactively managing customer expectations and leading all facets of customer communications throughout the customer lifecycle.

• A self-starter mentality with an entrepreneurial spirit and an aptitude for quickly adapting to new tools.

🏝️ Benefits

• Health and wellness programs.

• Paid time off.

• Retirement planning options.

• Equity opportunities.