Senior Account Executive – Mid-Atlantic

📋 Description

• Act as the main point of contact for designated clients, managing daily relationships to ensure high satisfaction levels, retention, and service quality while also identifying new opportunities.

• Establish and nurture strong relationships with key client stakeholders across various levels, including regular communication with senior leadership.

• Address client inquiries in a timely and accurate manner, resolving issues and escalating quality concerns when necessary to ensure prompt resolution.

• Identify, present, and assist in the implementation of new business opportunities, program enhancements, and strategic solutions that promote revenue growth and client retention.

• Oversee client implementations and ongoing program modifications, ensuring compliance with contractual terms, regulatory standards, and business guidelines.

• Track service performance, key business metrics, and revenue objectives; provide clear performance updates and insights to internal leadership.

• Prepare and conduct client Business Reviews, including the coordination of materials, documentation, logistics, and stakeholder involvement.

• Evaluate program performance and financial outcomes to identify risks, address challenges, and propose solutions or alternative strategies.

• Ensure the accuracy and integrity of client and business arrangement data from sales through implementation and subsequent changes.

• Manage contracting and re-contracting processes, collaborating across various internal teams such as Legal, Operations, Claims, Underwriting, Actuarial, and Sales.

• Collaborate with Legal to assist in the development of contracts and addendums, ensuring all required approvals are secured.

• Implement program improvements that enhance operational efficiency and reduce costs while upholding service excellence.

⛳️ Requirements

• At least 3 years of experience in agency sales, marketing, and/or account development.

• Minimum of 1 year of experience in Private Flood insurance or NFIP.

• Bachelor’s degree or equivalent professional experience.

• Proven experience in building long-term client relationships and delivering solutions based on business needs.

• Proficiency in MS Tools, including Excel, Word, and PowerPoint.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage starting from day one.

• 401(k) plan with a 6% company match.

• Paid time off, holidays, and a volunteer day.

• Remote work environment.

• Opportunities for professional development.

• Employee wellness and mental health resources.