Senior Account Executive – Client Success Manager, Anesthesia-Ophthalmology

📋 Description

• Act as the main liaison for designated clients, fostering strong and enduring relationships.

• Maintain regular communication with clients to comprehend their requirements, resolve issues, and provide updates on revenue cycle management (RCM) performance.

• Anticipate client concerns and address potential challenges proactively.

• Manage the complete revenue cycle process, which includes charge capture, coding, claims submission, payment posting, denial management, and accounts receivable follow-up.

• Collaborate with clients to pinpoint opportunities for streamlining operations, enhancing billing accuracy, and boosting revenue collection.

• Ensure adherence to industry regulations (e.g., HIPAA, CMS) and client-specific policies.

• Monitor, analyze, and report on critical performance indicators (KPIs) related to the revenue cycle.

• Create and present client-specific reports that offer insights into revenue trends, outstanding accounts, and operational performance.

• Utilize data to drive improvements in processes and provide recommendations for increased efficiency and profitability.

• Investigate and swiftly resolve any escalated billing or collection issues.

• Work collaboratively with internal teams (coding, billing, compliance, etc.) to address complex client concerns.

• Ensure prompt follow-up and resolution of denied or rejected claims.

• Stay informed about industry trends, regulations, and technologies to maintain a competitive advantage.

• Propose process enhancements and implement best practices to optimize the RCM workflow.

• Contribute to the creation of internal process documentation and training resources.

⛳️ Requirements

• Bachelor’s degree in Healthcare Administration, Business, or Finance; however, relevant industry experience will also be considered.

• Experience in Anesthesia or Ophthalmology RCM is preferred.

• Possession of relevant certifications (e.g., Certified Revenue Cycle Professional – CRCP).

• A minimum of 5 years of experience in Revenue Cycle Management or related healthcare finance positions.

• Demonstrated experience in managing client relationships.

• In-depth understanding of healthcare billing, coding, compliance, and insurance processes.

• Ability to analyze intricate data and provide actionable recommendations.

• Strong communication, negotiation, and interpersonal skills.

• Exceptional customer service abilities and a talent for fostering strong client relationships to ensure satisfaction and retention.

• Proven ability to manage high-pressure situations and address client escalations and concerns professionally.

• Outstanding problem-solving skills and meticulous attention to detail.

• Capability to prioritize tasks in a fast-paced, client-oriented environment with various demands and interruptions.

• Proficiency in collaborating and communicating effectively with a diverse array of individuals, including other department managers, staff, physicians, patients, and clients.

• Advanced skills in RCM software and Microsoft Office Suite, particularly strong Excel skills (including pivot tables, formulas, data analysis, and reporting).

• Experience utilizing data analytics, technology, and process improvement initiatives to increase efficiency and accuracy.

• Adaptability to changes in regulations, technologies, and industry trends, with the ability to adjust revenue cycle management strategies accordingly.

• Ability to monitor team performance and make necessary adjustments to enhance both team and individual performance.

🏝️ Benefits

• Occasional travel may be necessary based on client requirements.