Senior Account Director, APAC

This is a fully remote position, open to applicants in Australia.

📋 Description

• Take ownership and lead a portfolio of strategic accounts throughout the APAC region, including some of CORA Loyalty’s most significant and intricate client relationships.

• Function as the primary strategic and relationship leader for assigned accounts, fostering trusted connections with executive sponsors and key stakeholders across marketing, digital, loyalty, operations, finance, procurement, technology, and partner teams.

• Develop and uphold comprehensive account plans that encompass client objectives, program performance, stakeholder mapping, renewal readiness, risk management, innovation priorities, service improvement actions, and executive engagement.

• Conduct quarterly business reviews, executive reviews, governance forums, and strategic planning sessions with clients, ensuring CORA Loyalty is recognized as a trusted advisor rather than just a reactive supplier.

• Maintain a clear overview of account health across the portfolio, proactively identifying delivery, commercial, relationship, operational, or organizational risks and implementing disciplined mitigation strategies.

• Collaborate closely with delivery, product, analytics, support, finance, and leadership teams to ensure commitments are fulfilled, issues are resolved swiftly, and the client experience remains cohesive across markets and functions.

• Promote strong retention and renewal results throughout the portfolio via proactive stewardship, credible executive engagement, and clear management of risks, dependencies, and service commitments.

• Assist clients in deriving greater value from CORA Loyalty’s platform, services, and strategic capabilities by aligning account activities with client priorities, program performance, and measurable business outcomes.

• Act as a senior escalation point for strategic accounts, balancing client advocacy with commercial pragmatism, realistic delivery, and sound judgment.

• Foster greater regional consistency in governance, reporting, stakeholder engagement, and operational cadence across APAC accounts while respecting local market conditions.

• Support and potentially guide members of the account management team in the region, serving as a coach, mentor, and operational leader as the function evolves.

• Elevate the standard of account management practices across the organization through enhanced planning, governance discipline, renewal readiness, forecasting, stakeholder management, and internal visibility.

• Represent the customer’s voice internally, influencing product direction, service enhancement, process design, and account operating models.

• Collaborate constructively with leadership when contractual changes, scope adjustments, or complex client decisions occur, while remaining focused on managing the existing account base.

⛳️ Requirements

• 10 to 15+ years of experience in strategic account management, client leadership, customer success, consulting, enterprise relationship management, or similar commercial roles within loyalty, SaaS, MarTech, payments, commerce, incentives, or related technology-enabled services.

• Extensive experience managing large, complex, multi-stakeholder accounts, ideally involving multinational, regional, or multi-market clients across the APAC region.

• Proven success in retaining and strengthening enterprise client relationships over time, including renewals, executive stakeholder development, and long-term account planning.

• Experience engaging credibly with senior client stakeholders, including C-suite and executive-level sponsors.

• Demonstrated ability to lead account strategy while coordinating delivery, product, support, analytics, operations, and finance teams in a matrixed environment.

• Familiarity with complex commercial structures, including MSAs, SOWs, renewals, pricing governance, procurement processes, and contract negotiations.

• Strong understanding of governance cadence, service reviews, executive reporting, and the disciplined management of strategic accounts.

• Experience working across diverse markets, cultures, and stakeholder expectations, with the acumen to adapt style while maintaining consistency.

• Strong leadership instincts, with experience coaching, mentoring, or managing account managers or similar client-facing teams.

• High commercial acumen, exceptional written and verbal communication skills, and the executive presence to navigate challenging conversations both internally and externally.

• Ability to work autonomously, structure ambiguity, and maintain clear priorities across a demanding portfolio.

• Strong proficiency in CRM, account reporting, forecasting, and portfolio hygiene.

🏝️ Benefits

• Commercially astute, yet not reckless.

• Strategic in perspective, but willing to delve into details.

• Composed under pressure, with sound judgment in challenging client scenarios.

• Respected by executives, delivery teams, and leadership alike.

• Naturally collaborative, yet comfortable taking ownership and making decisions.

• Organized enough to impose structure on complexity.

• Ambitious enough to build, not just maintain.