Security Technical Account Manager – Project Lightwell

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a liaison between Red Hat Product Security and partners on behalf of customers.

• Serve as an intermediary between customers’ operations and their security teams, offering guidance on general and industry-specific security frameworks.

• Provide analytical support for routine, proactive security monitoring and address any issues that arise in Red Hat software.

• Offer analytical assistance regarding security implications from planned changes to Red Hat software on critical, sensitive systems, along with timely diagnostic and remediation advice for ongoing security issues.

• Mentor security and operations personnel on security attributes and best practices related to Red Hat software.

• Facilitate customer utilization of the Project Lightwell clearinghouse for coordinating scanning, triage, patching, and backporting.

• Collaborate with Red Hat Consulting to guide the acceleration of the software development lifecycle and OS patching at scale, ensuring a reliable software supply chain.

• Cultivate and enhance customer relationships through attentive, relationship-focused support.

• Establish a sense of trust with customers and act as their advocate within Red Hat.

• Conduct technical reviews and share knowledge to identify and mitigate potential issues.

• Develop an understanding of customers’ technical infrastructures, environments, hardware, and offerings.

• Create customer engagement plans and maintain up-to-date documentation on customer environments.

• Support enterprise customers in implementing automated and containerized cloud application platform solutions.

• Conduct initial or secondary investigations and respond to support requests via online channels and phone.

• Collaborate closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues.

• Regularly contribute to the Red Hat knowledge base and share best practices with colleagues.

• Participate in internal projects and initiatives, serving as a subject matter expert and mentor for specific technical or process areas.

• Provide key portfolio updates and assist customers in successfully implementing upgrades.

• Manage customer use cases and ensure clear and concise case documentation.

• Work with Red Hat's solutions engineering teams to develop solution patterns based on customer interactions and personal experience to facilitate platform adoption.

• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and promote long-term enterprise success.

• Address complex problems innovatively, serving as a subject matter expert in Security and the Red Hat portfolio.

⛳️ Requirements

• An Associate's or Bachelor's degree or higher in computer science or a related technical field.

• Red Hat Certified: RHCE (RHCA certification preferred).

• Preferred security certifications include CISSP, CCSP, CompTIA Security +, (ISC)² Certified in Cybersecurity (CC), and Certified Ethical Hacker.

• Proven experience in a strategic advisory capacity to senior IT and business executives.

• Practical knowledge and experience in agile, scrum, and DevOps teams.

• Over 10 years of experience in a security role, customer support, development, engineering, or quality assurance (QA) organization.

• Ability to cultivate and expand existing enterprise customer relationships through proactive, relationship-centered support.

• Exceptional written and verbal communication skills; capable of conveying complex information to customers clearly and succinctly.

• Strong understanding of enterprise architecture and strategic business drivers.

• Proficient in managing multiple issues and projects with a keen focus on detail.

• Knowledge or experience in application development and release engineering.

• Solid understanding of continuous integration (CI) and continuous delivery (CD) concepts.

• Familiarity with or working knowledge of Red Hat Enterprise Linux (RHEL), Docker, Kubernetes, and Ansible.

• Quick learner of new technologies, including container orchestration, container registries, container build strategies, and microservices on container platforms.

• Willingness to travel to customer locations as needed.

• Capability to travel internationally.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Flexible Spending Account for healthcare and dependent care.

• Health Savings Account associated with a high deductible medical plan.

• 401(k) retirement plan with employer matching.

• Paid time off and holidays.

• Paid parental leave for all new parents.

• Leave benefits including disability, paid family medical leave, and paid military leave.

• Additional perks such as employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!