Security Platform Engineer I

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee, monitor, maintain, and provide support for customer-facing security platforms and operational technologies.

• Manage Tier 3 escalations by examining logs, configurations, connectivity, integrations, and system behaviors to pinpoint root causes and restore services.

• Address technical challenges within established protocols and correctly escalate architectural, unfamiliar, or critical business issues.

• Assist in the planning and testing of platform upgrades, patches, and releases.

• Implement and validate approved changes in production and scheduled maintenance.

• Facilitate new-client onboarding by setting up and verifying platform components, agents, policies, connectivity, and integrations.

• Enhance reliability, scalability, efficiency, and supportability through improved processes, scripts, tools, and automation.

• Investigate and resolve platform outages and incidents that impact services in collaboration with internal teams and vendors.

• Maintain runbooks, technical procedures, troubleshooting documentation, standards, and platform documentation.

• Work collaboratively with the SOC, Service Desk, Client Experience Managers, IT Operations, vendors, senior engineers, and architects.

• Adhere to change management, access control, and operational governance protocols.

⛳️ Requirements

• Minimum of 3 years of professional experience in IT, cybersecurity, systems administration, platform engineering, technical support, or a related field.

• Proficient in troubleshooting and supporting enterprise technology environments, exceeding traditional Tier 1 or Tier 2 roles.

• Strong knowledge of Windows operating systems.

• Comprehensive understanding of TCP/IP, DNS, DHCP, firewalls, routing, and network troubleshooting.

• Familiarity with Microsoft 365, Azure/Entra ID, Active Directory, endpoint security, identity, access controls, and security best practices.

• Capability to work autonomously, manage competing tasks, and make sound judgments regarding when to seek assistance.

• Exceptional attention to detail when implementing production changes or conducting platform maintenance.

• Effective written and verbal communication skills, including the ability to convey technical findings to both technical and non-technical audiences.

• Dedication to continuous learning, accountability, and fostering deeper ownership of assigned technologies.

• Preferred: experience working in an MSSP, MSP, cybersecurity organization, or enterprise technology setting.

• Preferred: familiarity with EDR/XDR, SIEM, RMM, vulnerability management, email security, backup, or disaster recovery platforms.

• Preferred: knowledge of Windows Server, Active Directory, Microsoft 365, Entra ID, and cloud or hybrid environments.

• Preferred: experience with PowerShell, automation, APIs, platform integrations, or enterprise monitoring tools.

• Preferred: associate or bachelor’s degree in IT, Cybersecurity, Computer Science, or a related discipline; equivalent professional experience is acceptable.

• Preferred: relevant certifications such as Microsoft, CompTIA Network+, Security+, CySA+, or vendor-specific certifications.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Opportunities for professional development and continuous learning.

• Competitive salary and performance-based bonuses.

• Collaborative and inclusive work environment.