Security Assurance Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist with customer security questionnaires, RFPs, due diligence inquiries, and follow-up questions using authorized content and guidance.

• Maintain a well-organized repository of approved questionnaire responses, security documentation, and supporting evidence.

• Collaborate with Information Security, Compliance, Legal, Product, Engineering, IT, and Sales to collect precise answers and identify suitable reviewers.

• Monitor customer security requests, deadlines, responsible parties, and outstanding items.

• Aid in managing the Case IQ Trust Center by ensuring the published security and compliance information is up-to-date and identifying any gaps.

• Prepare responses for customers and route requests for policies, certifications, and privacy materials.

• Acquire knowledge of Case IQ’s products, security practices, and compliance commitments to identify requests that require specialist review.

• Document repeatable Customer Assurance workflows, response standards, and lessons learned.

• Contribute to the continuous enhancement of the customer security review process and facilitate coordination between Sales and internal subject-matter experts.

⛳️ Requirements

• Early-career experience in a customer-facing role within SaaS operations, security, privacy, compliance, sales operations, or a related field; internships, co-op terms, or equivalent experience are encouraged.

• Excellent written communication skills and a keen eye for detail.

• Capacity to translate technical input into clear and accurate customer-facing responses.

• Strong organizational skills and effective project-tracking habits.

• Ability to handle multiple requests and deadlines with supervision.

• Interest in information security, privacy, compliance, or enterprise software.

• Willingness to learn about Case IQ’s products and security program.

• Comfort with documents, spreadsheets, knowledge bases, and collaborative tools.

• Ability to ask insightful questions, recognize missing information, and escalate requests that need expert review.

• Collaborative working style with the ability to foster constructive relationships with Sales, Legal, Compliance, Security, Product, Engineering, and IT teams.

• Basic understanding of access control, encryption, incident response, SOC 2, ISO 27001, or data protection.

• Highest level of discretion in managing and safeguarding data and sensitive information.

• Nice to have: experience in assisting with security questionnaires, RFPs, customer due diligence, or Trust Center content.

• Nice to have: familiarity with SOC 2, ISO 27001, NIST, GDPR, or PIPEDA.

• Nice to have: exposure to SaaS sales, customer success, procurement, legal operations, or compliance work.

🏝️ Benefits

• Work remotely in a flexible work environment.

• Competitive company-sponsored benefits plan.

• Generous budget for professional development.

• RRSP/401k matching program.

• Half-day Fridays during the summer.