Security Analyst I

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Oversee security dashboards, queues, and alerts generated by automated tools and escalated tickets.

• Perform preliminary investigations into security alerts.

• Safeguard user accounts and gather log data for further analysis.

• Assess the scope and severity of incidents.

• Address straightforward security issues and escalate complex cases to Level 2 Analysts.

• Review and execute authorized routine modifications to security tools.

• Manage client exemption requests within EDR platforms and make temporary adjustments for testing purposes.

• Collaborate with security analysts and engineers.

• Share insights and engage in team discussions.

• Communicate with end-users and clients to collect information on potential security concerns.

• Clarify security procedures and offer guidance during incident resolution.

• Coordinate security responses with Reactive Support, Client Strategy, NOC, and other departments.

• Keep comprehensive records of investigations, actions, communications, and resolutions in ConnectWise.

• Provide prompt support for security inquiries with a professional, customer-focused approach.

• Act as the first line of defense against cyber threats.

• Respond to security alerts, investigate malicious activities, secure compromised accounts, and review change activities to prevent or mitigate security events.

• Manage routine security tool adjustments and escalate more complex issues.

⛳️ Requirements

• 1-2 years of experience in Cybersecurity.

• 3-5 years in an IT role, including log analysis, account/access management, or endpoint troubleshooting.

• CySA+, GCIH, or SC-200 (or actively pursuing these certifications).

• Practical hands-on experience with at least one EDR/SIEM platform (e.g., SentinelOne, CrowdStrike, Microsoft Defender, Microsoft Sentinel).

• Direct experience using ConnectWise Manage for ticket documentation, demonstrating a clear record of timestamped, audit-ready incident notes.

• Familiarity with at least one of the following: SIEM log correlation, Windows Event Viewer (Security log IDs such as 4624/4625/4648), or a ticketing-based alert queue.

• Keen attention to detail with a proactive approach to accuracy and thoroughness.

• Strong commitment to delivering excellent customer service, with a history of exceeding client expectations.

• Eagerness to learn new concepts and adapt to evolving technology trends and industry advancements.

• Proficient in professional communication in English, both written and verbal.

• Capable of writing business correspondence and processing procedures.

• Able to effectively present information and address questions from groups of managers, clients, and the general public.

• Full attention and dependable attendance during scheduled hours.

• Additional outside employment, regardless of hours, is not allowed.

• Ability to create a dedicated, distraction-free workspace that is secure from unauthorized access.

• Must adhere to Ntiva IT User and Security Policies.

• U.S. citizenship is required due to federal government contract obligations.

• Must verify identity and complete necessary employment eligibility verification upon hire.

• Availability to work Friday through Monday, 7 am to 6 pm CST, and participate in a rotating on-call schedule.

• Willingness and ability to travel if necessary, although travel is expected to be infrequent.

• Must be able to sit or stand for extended periods and regularly use computers and office equipment.

🏝️ Benefits

• Medical, Dental, and Vision coverage for employees and their families.

• 401k with company-matched contributions.

• 4% match on a 5% contribution—no vesting period.

• Group Term Life and Accidental Death and Dismemberment coverage (company provided).

• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided).

• Health Savings Account (HSA) Options / PPO Options.

• Employee Assistance Program.

• Paid Time Off (PTO).

• Volunteer Time Off (VTO).

• 8 Paid Holidays.

• 3 Floating Holidays.

• Education Reimbursement Program.

• Generous Employee Referral Program—cash bonus for successful referrals.

• Dynamic Recognition and Rewards.

• Clear Promotion and Advancement Tracks.

• Work alongside Industry-Leading Talent.

• Remote work arrangement.

• 4 days on, 3 days off schedule.