Security Advisor I, Falcon Complete GovCloud

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate customers' Falcon environments and ensure they adhere to Falcon Complete standards.

• Offer Falcon Complete clients suggestions to enhance their security measures.

• Develop and propose remediation strategies for CrowdStrike product components that could bolster security posture.

• Reach out to customers directly when discrepancies with Falcon Complete standards are detected.

• Document, update, and resolve customer-related issues in accordance with established procedures and SLAs.

• Create and deliver service reports and statistics to customers upon request.

• Collaborate with internal teams to guarantee customer satisfaction.

• Work with the support team to troubleshoot and coordinate the resolution of technical challenges.

• Carry out daily tasks under guidance to support Falcon Complete's mission of preventing breaches.

⛳️ Requirements

• A minimum of 2 years of experience in a Cybersecurity-focused role.

• Ability to empathize with customers and guide them towards their desired outcomes.

• Exceptional verbal and written communication skills, particularly in customer-facing scenarios.

• Proficiency in Windows, Linux, and MAC operating systems.

• Experience or demonstrated knowledge in threat detection and incident response.

• Bachelor's degree in Technology and/or Cybersecurity or relevant experience.

• Cybersecurity certifications from recognized organizations such as SANS, ISC2, or equivalent.

• Proven experience in utilizing AI technologies to enhance decision-making, streamline workflows, and improve efficiency to drive business outcomes.

• Familiarity with Incident Management and CSIRT operations.

• Knowledge of Change Management processes.

• Expertise in Malicious Code Detection and Response.

• Experience with Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).

• Skills in Intrusion Detection and Response.

• Experience working with complex and sophisticated clients.

• Strong analytical skills and a willingness to learn new concepts.

• Ability to collaborate across various teams to resolve customer issues and requests.

• Demonstrated experience as a security advisor or consultant.

• Knowledge of ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix, and MITRE ATT&CK.

• Must periodically undergo and pass alcohol and/or drug tests during employment.

• Must periodically undergo and pass additional background and fingerprint checks in accordance with government customer requirements.

• Must have authorization to work in the United States (E-Verify and Right to Work requirements).

🏝️ Benefits

• Competitive compensation and equity awards as a market leader.

• Comprehensive programs for physical and mental well-being.

• Generous vacation and holiday policies for recharging.

• Paid parental and adoption leave.

• Opportunities for professional development available to all employees, regardless of their level or role.

• Employee Networks, neighborhood groups, and volunteer opportunities to foster connections.

• A vibrant office culture featuring world-class amenities.

• Bonus eligibility.

• Equity grants.

• Health insurance coverage.

• 401k retirement plan.

• Paid time off.