Secure Access Operations – 1Badge Services

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Act as the main support contact for 1Badge Physical Access services throughout the Americas region.

• Deliver technical administration and operational assistance for Physical Access control platforms, including CCURE 9000.

• Assist with HID credential technologies, encompassing HID Mobile Access and mobile credential provisioning.

• Provide administrative and operational support for the Victor Video Management System.

• Diagnose and resolve issues related to credentialing, access control, readers, cameras, and associated technologies.

• Collaborate with field technicians, workplace teams, vendors, and local office personnel to identify and fix hardware and infrastructure problems.

• Oversee and coordinate incidents related to Physical Access technology.

• Utilize ServiceNow for managing incidents, service requests, knowledge articles, and operational workflows.

• Facilitate onboarding for new office locations, renovations, and expansions.

• Create, maintain, and provide operational procedures, user manuals, training resources, and communications.

• Guide and assist colleagues and service providers involved in badge issuance, credential management, and access requests.

• Train operational teams and service providers on processes, technologies, and best practices for support.

• Offer backup support for scheduled operational maintenance, including server reboot tasks.

• Monitor operational trends and identify ways to enhance service quality, efficiency, and customer experience.

• Collaborate with global Secure Access teams on strategic initiatives, projects, and service improvements.

• Ensure compliance with audit, risk management, and security requirements related to Physical Access technologies and credential management.

• Enhance first-contact resolution, operational metrics, support responsiveness, recurring incident reduction, stakeholder satisfaction, and service consistency across Americas time zones.

⛳️ Requirements

• Bachelor's degree in Information Technology, Information Systems, Engineering, Business, Security Technology, or equivalent practical experience.

• Approximately 3-5+ years of experience in supporting enterprise technology platforms, physical security systems, access control technologies, or similar operational support environments.

• Proficient in supporting enterprise Physical Access control systems and credential management technologies.

• Familiarity with Physical Access platforms such as CCURE 9000.

• Experience with HID credential solutions, including mobile credential technologies.

• Knowledge of the Victor Video Management System (VMS).

• Proficient in utilizing IT Service Management platforms like ServiceNow.

• Strong troubleshooting and problem-solving abilities across software, hardware, infrastructure, and operational processes.

• Capability to coordinate issue resolution among geographically dispersed teams and stakeholders.

• Excellent verbal and written communication skills in English.

• Ability to work effectively in a remote, globally distributed environment.

• Strong orientation toward customer service.

• Skill in prioritizing multiple operational activities while keeping attention to detail.

• Proven mindset for continuous improvement.

• Ability to support stakeholders across various Americas time zones.

• Flexibility to occasionally assist with critical incidents outside normal business hours.

• Capacity to function effectively within a globally distributed team environment.

• CCURE 9000 Certification, HID Certifications, ITIL Foundation, ServiceNow Certification, or PSP certifications are preferred but not mandatory.

• Spanish language skills are preferred but not required.

🏝️ Benefits

• Flexible work environment.

• Diverse and inclusive workplace culture.

• Skills development focused on the future.

• Opportunities for world-class experiences.

• Adjustments or accommodations related to disability during recruitment process.

• Minimal to no routine travel expected.