Seasonal Employer Registration Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Register businesses as employers with state and local tax authorities, including state withholding, SUI/SUTA, and various employer tax accounts.

• Assess and address state payroll tax notifications and agency correspondence, such as SUI rate notices, late or missing filing notifications, wage report discrepancies, penalty and interest assessments, and balance due notices.

• Collaborate with Gusto's support team on filings or resolutions on behalf of members.

• Oversee registration and compliance requests, which include member relocations, multi-state hiring, business information updates, and account closures.

• Manage payroll platform ownership during the onboarding and offboarding processes for members.

• Work alongside support teams to address ownership and troubleshooting challenges.

• Partner with internal teams and state agencies to resolve complex issues.

• Maintain process documentation and knowledge base articles.

• Propose enhancements to tools and the overall member experience.

• Keep members updated at every stage of the process.

• Achieve service level expectations while juggling multiple priorities.

⛳️ Requirements

• 1-2+ years of direct experience with multi-state payroll tax registrations, including state withholding and SUTA/SUI account setup.

• Proficient understanding of local tax withholding, state and local reciprocity regulations, state registration prerequisites, and filing frequencies.

• Practical knowledge of Secretary of State (SOS) foreign entity registration and Registered Agent operations.

• Comfortable utilizing AI tools to enhance daily tasks, such as auditing payroll setups, verifying tax rate calculations, and triaging and summarizing cases.

• Familiarity with payroll systems (Gusto, ADP, etc.) and ticketing platforms (JIRA, ZenDesk).

• Resourceful, detail-oriented, and collaborative, with the ability to adapt to change and ambiguity in a fast-paced environment while balancing multiple priorities and meeting deadlines.

• A collaborative approach with strong written and verbal communication skills.

• CPP (Certified Payroll Professional) or FPC credentials, along with experience in a payroll provider, PEO, or payroll tax service firm, are considered advantageous.

• Legally authorized to work in the United States.

🏝️ Benefits

• 12-month seasonal contract.

• Flexible seasonal work arrangement.