Seasonal Customer Service Representative, English & Spanish Speaking

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Act as the primary representative of the company, handling a significant volume of incoming calls.

• Offer friendly, professional, and solution-focused support regarding products, pricing, and website navigation.

• Oversee the complete order lifecycle, which includes order creation, shipment tracking, and return or warranty processing.

• Ensure prompt resolution for all assigned cases within our ticketing system.

• Hold yourself accountable for achieving and surpassing key performance indicators (KPIs) while delivering an outstanding customer experience.

• Maintain a high degree of reliability and dependability in a fully remote setting.

• Quickly adapt to new processes, tools, and changing priorities as our small team grows.

• Engage actively in continuous improvement by proposing updates to FAQs and workflows to lessen customer effort.

• Exhibit a "creative learner" mindset by keeping up-to-date with rapid product changes and company policies.

• Embrace new tasks and responsibilities as the company expands and customer needs shift.

⛳️ Requirements

• Must reside in Argentina.

• A minimum of 2 years experience in a high-volume, fast-paced customer service or call center setting managing inbound calls.

• Proficiency in English and Spanish - strong verbal and written communication skills are essential.

• High School Diploma or equivalent qualification.

• A high-speed Wi-Fi connection of at least 100 MBPS, hardwired with an Ethernet cable, along with a backup internet source.

• Must supply own equipment: a functional laptop and a high-quality headset are required; an external monitor, keyboard, and mouse are highly recommended for optimal workflow and ergonomics.

• Familiarity with Google Workspace (Docs, Sheets, Gmail) and/or Microsoft Office.

• Experience in the tire or automotive sector is a plus (but not mandatory - training will be provided).

• A positive, proactive, and collaborative team player who appreciates kindness and inclusivity.

• Available during business hours, scheduled for 5 days a week from Monday to Friday between 5am-5pm Pacific Standard Time.

🏝️ Benefits

• Flexible Work Environment: Fully remote with a set schedule aligned to U.S. business hours.