Seasonal Customer Love Associate

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver exceptional and enchanting customer service across all available channels.

• Foster an outstanding customer experience through a customer-centric approach to cultivate long-term, loyal relationships with clients.

• Regularly achieve and surpass performance objectives.

• Be versatile in your role (stylist, companion, personal assistant) while assisting customers in finding their next favorite item.

• Have a comprehensive understanding of our shipping, fulfillment, and return processes to efficiently manage all customer orders.

• Communicate customer and product insights with internal departments such as Merchandising, Operations, and Product Development.

• Familiarize yourself with all facets of the business and gain exposure to various teams.

⛳️ Requirements

• Intelligent, highly organized, and committed to achieving excellence.

• Enthusiastic about Reformation’s mission and its products.

• A genuinely friendly individual who enjoys engaging with people and maintains composure in all situations.

• Demonstrate a high level of empathy, judgment, patience, and calmness when communicating and implementing our policies.

• Positive attitude with readiness to tackle any task, regardless of size.

• Excellent communication skills across all customer service platforms, including email, text, and chat.

• Capable of consistently meeting deadlines while managing multiple tasks; proficient in time management.

• Adaptable and able to thrive in a dynamic environment.

• Productive and focused work habits to effectively meet case volume expectations.

• Prior experience in an e-commerce customer service setting.

• Familiarity with Kustomer and Google Suite.

🏝️ Benefits

• Eligible employees receive employer-sponsored private medical, dental, and vision insurance, along with commuter benefits to support travel to and from work.

• We provide competitive paid time off policies, including vacation, sick leave, and company holidays for eligible employees.

• We offer retirement planning assistance for eligible employees, including options to invest in Environmental Social Governance-aligned (a sophisticated way to say sustainable) funds.

• As a mission-driven company with offices in LA, NYC, and London, along with a global retail team, you will have the opportunity to collaborate with colleagues worldwide.

• Access to fertility care support through Carrot, along with reimbursement of up to $5,000 USD for related fertility expenses after one year of employment.

• We prioritize the causes important to our employees by donating to community initiatives annually.

• Enjoy a clothing discount, cultural events (such as our annual Ref Values week and Volunteer Time Off), and other meaningful and enjoyable experiences!