Seasonal Bilingual Benefits Specialist – Call Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the Employee Services Team by leveraging Workday, case management, knowledge bases, and contact center technologies.

• Deliver professional and prompt service to both internal and external customers.

• Manage benefit-related modifications, including life-status updates and address changes.

• Address benefit administration service challenges with internal personnel and external vendors.

• Advise employees on benefit programs, covering plan features, procedures, eligibility, and premium details.

• Conduct monthly reconciliation of carrier invoices to provide reports to customers.

⛳️ Requirements

• Bachelor’s degree.

• 2-5 years of relevant benefits experience and/or training.

• Experience in customer service.

• Familiarity with group life and health insurance, as well as federal regulations (Section 125, ERISA, COBRA).

• Ability to thrive in a fast-paced environment.

• Strong professional communication skills.

• Proficient in PC skills (Microsoft Office, Outlook, HRIS, etc.).

🏝️ Benefits

• Seasonal roles commencing in August/September and extending through at least December.

• Flexible scheduling available between 7am and 7pm Central time.

• Preference for bilingual candidates (Spanish and French).