Seasonal Benefits Specialist, Call Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Delivers professional and prompt service to both internal and external customers.

• Manages benefit-related modifications, including changes in life status, address updates, and more.

• Addresses benefit administration service concerns with internal personnel and external vendors.

• Advises employees on benefit programs, covering plan details, procedures, eligibility, and premium information.

• Conducts monthly reconciliation of carrier invoices to provide reports to customers.

⛳️ Requirements

• A Bachelor's degree is required.

• 2-5 years of relevant experience in benefits or equivalent training.

• Customer service experience is essential.

• Must possess knowledge of group life and health insurance, as well as federal regulations including Section 125, ERISA, and COBRA.

• Ability to thrive in a fast-paced, challenging environment while managing sensitive and confidential matters.

• Capacity to multitask effectively.

🏝️ Benefits

• Preference for bilingual candidates (Spanish and French).

• Strong professional communication skills.

• Proficient in PC skills, including Microsoft Office, Outlook, HRIS, and more.