Seasonal Associate Relations Advisor

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Act as the main point of contact for all associate relations and ethics issues at H&R Block.

• Investigate associate grievances and offer recommendations for resolution.

• Provide training and coaching for leadership on fair employment practices.

• Address associate relations concerns, particularly for field associates, through counseling of associates and leaders.

• Mediate and resolve disputes between associates and leadership.

• Conduct investigations and audits in accordance with company policies and federal, state, and/or local employment laws.

• Respond to inquiries through telephone, chat, or email.

• Offer guidance and coaching to leaders and associates regarding employment and work-related issues.

• Assess eligibility for accommodations for associates, tax students, or candidates, and engage in the ADA good-faith interactive process.

• Deliver customer service while addressing concerns and promoting fair employment practices.

• Research, investigate, and propose solutions for complex associate relations issues in a high-volume, fast-paced environment.

• Document associate relations matters using the case management system.

• Ensure HR activities are aligned with H&R Block values and regulatory standards.

• Maintain consistent application of HR policies and practices.

• Collaborate with AR leadership, P&C Business Partners, and field leaders on escalated issues.

• Assist in resolving concerns of associates and leaders.

⛳️ Requirements

• Bachelor's degree in business administration, human resources, or a related field is preferred.

• A minimum of five years of experience is preferred in progressive HR generalist or consultant roles.

• In-depth understanding of federal, state, and local employment laws.

• At least three years of experience managing reasonable accommodations.

• Strong customer service, written and verbal communication, and coaching capabilities.

• Ability to work independently as well as collaboratively with others.

• Strong analytical skills with an objective approach.

• Solid decision-making skills.

• Experience in conflict resolution.

• Good judgment with the ability to make independent decisions.

• Capability to assess individuals and manage conflicting priorities in a fast-paced environment.

• Experience with Salesforce or other case management systems is preferred.

🏝️ Benefits

• Competitive pay.

• Medical and prescription drug coverage for eligible associates and their dependents.

• H&R Block Retirement Savings Plan (401(k) Plan).

• Employee Assistance Program.

• (Virtual) fitness center programs.

• Associate discount program.

• Business Travel Accident Insurance.

• Associate Tax Prep benefit.

• Incentive compensation or short-term incentive plans may provide additional earnings.

• High-performing, connected culture.

• Continuous learning opportunities.

• Support for life both in and outside of work.