School Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist district and charter schools in utilizing Timely to develop their master schedules.

• Facilitate onboarding and training sessions for both new and returning school schedulers.

• Deliver comprehensive support to complete schedules, addressing complex constraints and specific school requirements.

• Cultivate strategic relationships with lead schedulers, principals, and scheduling teams.

• Monitor success metrics for each school to enhance satisfaction and renewal rates.

• Act as a strategic thought partner on school scheduling priorities.

• Resolve intricate technical issues as Timely’s external representative in collaboration with product and engineering support.

• Oversee district and charter network accounts throughout the Timely customer experience.

• Set partnership objectives, implementation schedules, and training strategies with district teams.

• Provide resources and frameworks for district leaders to manage scheduling timelines and track school progress.

• Assist with data integration by working alongside district IT and Timely’s data integration team.

• Take ownership of certain aspects of the data transfer process, including organizing data files for upload into the Timely application.

• Communicate and coordinate across functions with sales, marketing, product, and engineering teams.

• Relay customer feedback and implementation insights to enhance sales, product offerings, and the overall solution.

• Contribute to off-season sales initiatives through sales presentations, product demonstrations, and addressing inquiries from prospective partners.

• Support team success in any capacity necessary.

⛳️ Requirements

• Significant experience in developing schedules for middle and/or high schools.

• A minimum of 2+ years of experience in constructing and managing a middle and/or high school schedule.

• At least 5 years of experience within a school environment.

• A proactive attitude to work in a dynamic and resourceful setting.

• Experience in customer success or a related field is advantageous.

• Background in creating systems and processes is a plus.

• Proven track record of providing consistent support to individuals and teams to help them meet their objectives is beneficial.

• Experience in a fast-paced, high-growth entrepreneurial context is a plus.

• Must be detail-oriented, strategic, efficient, collaborative, and adaptable.

• Must be authorized to work in the United States or indicate if sponsorship is needed.

🏝️ Benefits

• Equity opportunities available.

• Comprehensive medical, dental, and vision insurance.

• Contribution-only 401(k) plan.

• Flexible paid time off (PTO).

• Opportunities for professional development.