Junior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish trusted relationships with customers to understand their operations and aspirations.

• Organize and assist new customers during the implementation, onboarding, and training processes.

• Provide support to existing customers by addressing inquiries, showcasing new features, and conducting Quarterly Business Reviews.

• Assist in developing support resources, such as in-product guides, webinars, and the Help Center.

• Collaborate with various departments to integrate the customer perspective into product development and strategy.

• Identify opportunities for expansion and referrals, creating innovative strategies to capitalize on them.

• Monitor customer success metrics including churn rate, time to first value, and net promoter score.

• Explore new strategies, tools, and AI solutions to enhance customer efficiency.

• Maintain a customer-centric approach by prioritizing the value of Delighting Customers in all activities.

⛳️ Requirements

• Proven experience interacting with customers or clients.

• Background in a startup, entrepreneurial, or self-directed environment.

• Resourceful, adaptable, and comfortable navigating ambiguity.

• Self-motivated, focusing on goals rather than just tasks.

• Capable of strategic and creative thinking.

• Genuine passion for cultivating customer relationships.

• Familiarity with AI and automation tools; enthusiasm for technology and a willingness to experiment.

• Eagerness to learn and assist others in their learning journey.

• Exceptional written and verbal communication abilities.

• Must reside outside of the United States.

• Availability to work during US business hours, primarily Pacific Time (PT), with flexibility to support customers across PT, MT, and CT.

🏝️ Benefits

• Unlimited PTO policy – Most employees take 3-4 weeks off, in addition to major holidays, and a company-wide break in December.

• Social engagement opportunities – Regular coffee chats, games, storytelling sessions, house tours (if comfortable), and more to foster connections.

• Comprehensive health insurance for US employees and their families.

• Equity available for all full-time positions.

• Chance to influence how companies globally operate through the future of no-code automation.