Scheduling & Operations Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Foster an atmosphere of hope, dignity, health, happiness, comfort, and opportunity.

• Engage in a manner that ensures all interactions with stakeholders (both internal and external) are positive, productive, and professional, aligning with company values.

• Safeguard the privacy and confidentiality of employees, clients, and program participants.

• Advocate for career opportunities to attract high-quality candidates.

• Uphold and communicate the Danny Met Sally purpose and philosophy to all potential support workers.

• Guarantee a positive experience for candidates.

• Facilitate clear communication with all clients, client service managers, coordinators, and leadership to meet client needs regarding experience, training, and skill sets.

• Serve as a Danny Met Sally ambassador, aiming to enhance the company’s reputation both internally and externally.

• Provide open, honest, and respectful feedback to the CEO, Board, and senior leaders.

• Be a supportive and dependable team member.

• Manage conflicts effectively and appropriately.

• Exhibit a high level of interpersonal and communication skills.

• Show motivation and enthusiasm for your work and leadership.

• Ensure clients receive their scheduled supports by coordinating replacement support workers for reasonable coverage or adjusting rosters after hours when necessary.

• Maintain comprehensive records of all interactions and actions taken to ensure continuity of care and accurate reporting.

• Prepare and submit reports that detail key events, actions taken, and any ongoing issues that need follow-up during regular business hours.

• Provide real-time support to support workers facing challenges during their shifts, including emergencies, clarifying instructions, or addressing safety concerns.

• Coordinate with on-call management or emergency services when situations escalate.

• Ensure all actions taken during after-hours comply with Danny Met Sally policies, procedures, and applicable legislation.

• Participate in weekly team meetings to maintain continuity and understanding of the service level provided as well as updates to policies and procedures.

• Assist in maintaining the SharePoint environment, including site collections, sub-sites, lists, libraries, and content.

⛳️ Requirements

• Experience in rostering, scheduling, coordination, or fast-paced operational support roles.

• Experience in high-volume or time-sensitive environments is highly regarded.

• Exposure to NDIS or healthcare is advantageous but not essential.

• Strong communication and coordination skills are required.

• Minimum of 2 years' experience in a Rostering Coordination role is necessary.

• Highly developed communication skills, both verbal and written, must be clear and effective.

• Comfortable working irregular hours and managing a variety of tasks, often with little notice or in unpredictable situations.

• Ability to juggle multiple tasks, ensure accurate reporting, and pay attention to minute details that could significantly impact outcomes.

• A commitment to our values and the capability to demonstrate these in your work.

• A professional demeanor is essential.

• Ability to navigate and understand complex stakeholder environments.

• Time management skills with the capability to multitask effectively.

• Strong personal integrity is required.

• Customer service oriented: dedicated to providing exceptional service across all channels - written, phone, and face-to-face.

🏝️ Benefits

• You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

• You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

• You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

• You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

• You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.