Scheduling Coordinator

This is a fully remote position, open to applicants in Arizona, +8 more locations.

📋 Description

• Deliver outstanding customer service to patients and medical offices.

• Manage the scheduling and execution of diagnostic sleep tests.

• Conduct high volumes of inbound and outbound phone communications.

• Schedule at least 20 patient appointments daily.

• Collect patient histories and relevant clinical data prior to appointments.

• Inform patients about scheduled sleep tests, registration, study procedures, and additional services.

• Verify insurance online prior to scheduling to ensure accurate billing practices.

• Collaborate with the clinical team regarding staff availability and patient access to services.

• Engage with physicians, insurance companies, and others to address issues and concerns.

• Provide weekly and monthly reports for designated sites.

• Carry out other assigned responsibilities as needed.

⛳️ Requirements

• Applicants must reside in Georgia, Illinois, Tennessee, Arizona, New Hampshire, Massachusetts, Connecticut, Florida, or Texas.

• Minimum of 1 year of experience in customer service.

• High school diploma or GED required.

• Bilingual proficiency in English and Spanish is preferred.

• An Associate’s or Bachelor’s degree is preferred.

• Excellent multitasking abilities between various tasks and incoming calls.

• Proficient in computer skills, including Microsoft Office, with a quick adaptability to new software.

• A high degree of organization and precision is essential.

• Outstanding telephone communication skills and demeanor, showcasing enthusiasm and professionalism.

• Availability to work one weekend day and one evening shift each month.

• The remote workspace must ensure privacy, secure password-protected internet access, and no other simultaneous responsibilities during scheduled work hours.

🏝️ Benefits

• Opportunity for remote work.

• Flexible scheduling, including one weekend day and one evening shift each month.