Scheduling Coordinator

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Coordinate scheduling activities for patients, including appointments, procedures, exams, hospitals, physician practices, outpatient departments, modalities, and facilities.

• Facilitate effective communication among staff, referral sources, and physician offices regarding any scheduling concerns and issues.

• Gather clinical information, secure insurance details, and verify patient demographics.

• Arrange appointments for patients with physicians and schedule diagnostic test procedures.

• Educate patients, their families, and physician offices about protocols, procedures, insurance, referrals, and testing criteria.

• Monitor departmental procedures and practice protocols, suggesting improvements as necessary.

• Utilize scheduling software and patient-specific software applications to enhance patient access.

• Act as a resource for staff, physicians, and referring offices.

• Minimize errors, rework, and defects through careful attention to detail.

⛳️ Requirements

• High School Diploma or GED.

• At least 6 months of experience in a medical office, call center, or customer service role, or completion of an Associate's Degree program or higher in place of work experience.

• Ability to uphold a strict level of confidentiality.

• Competence in a fast-paced environment while managing multiple responsibilities.

• Detail-oriented with the capability to accurately enter information into electronic systems.

• Ability to manage stressful situations effectively.

• Proficient in Microsoft Office applications.

• Familiarity with EMR and scheduling systems such as EPIC, PHS, etc. (preferred).

• Bilingual in English and Spanish (preferred).

• Capability to lift and carry up to 25 lbs.

• Frequent sitting, standing, and keyboard usage required.

🏝️ Benefits

• Equal opportunity employment policy.

• Day shift schedule.

• Work schedule of Monday-Friday, 9:00 a.m. to 5:30 p.m.