Scheduling Coordinator

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Arrange appointments with external network specialists for consultations and procedures requested by PACE Primary Care Physicians.

• Prioritize appointment scheduling based on Expected By Date and clinical necessity.

• Work collaboratively with clinical teams to oversee participant flow and ensure timely access to care.

• Accurately document appointment information and updates in Epic.

• Serve as a liaison between participants, caregivers, providers, and external specialist offices.

• Inform participants and their families about appointment specifics.

• Coordinate referrals, specialty care services, authorizations, consultation notes, and diagnostic test results.

• Conduct participant check-in, appointment management, and provide other front-office clinic support.

• Collaborate with the Interdisciplinary Team, Transportation Department, Adult Day Health Center, and clinic personnel.

• Attend IDT meetings when appropriate.

• Manage changes in schedules, transportation adjustments, medically necessary escorts, and coverage requirements.

• Assist with internal audits, quality reviews, and initiatives for process improvement.

• Execute additional tasks as assigned by the Regional Scheduling Manager.

⛳️ Requirements

• At least 1 year of experience in administrative, clerical, and medical administrative roles, including filing, record keeping, data entry, and customer service.

• A minimum of 1 year of scheduling experience.

• Recent medical scheduling experience within the last 1–2 years of employment.

• 3–5 years of experience in customer service.

• Experience working remotely.

• Knowledge of Medical Terminology.

• Familiarity with EMR systems.

• Experience in a clinic healthcare setting focused on geriatrics is preferred.

• Background as a Nursing Assistant in home care, long-term care, daycare, or group home is preferred.

• Proficiency in using Epic EMR is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Short- and long-term disability insurance.

• Life insurance and Accidental Death & Dismemberment (AD&D) coverage.

• Supplemental life insurance options.

• Flexible spending accounts.

• 401(k) savings plan with company matching contributions.

• Paid time off.

• Company-paid holidays.

• Emphasis on a patient-centered care model.

• Commitment to a diverse and inclusive workplace.