Scheduling and Pre-Registration Representative I

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver business, financial, and appointment-related services during the pre-access phase or prior to patient service through phone communication.

• Conduct pre-registration for diagnostic tests and surgeries by reaching out to patients and accurately interviewing them to gather demographic, insurance, medical, and financial details.

• Utilize an estimator tool to provide patients with out-of-pocket expense estimates ahead of their service date.

• Facilitate scheduling, registration, and cash collection processes within Epic.

• Engage with patients through both inbound and outbound calls.

• Uphold productivity and quality benchmarks.

• Act as a Super User and provide training support for new caregivers.

• Cross-train to cover all departmental areas and rotate among different locations/hospitals as required.

⛳️ Requirements

• Candidates must reside in Northeast Ohio.

• High School Diploma or GED is required.

• Two years of experience in a customer-facing role with in-person or phone interaction, OR an Associate Degree with one year of experience, OR a Bachelor's Degree.

• Basic knowledge of PC software applications is necessary.

• Proficiency in using multiple data systems is essential.

• Demonstrated understanding of medical terminology sufficient to comprehend physician orders or completion of a course within one year.

• Ability to communicate and exchange accurate information effectively.

• Capacity to perform tasks while in a stationary position for extended periods.

• Ability to handle physical records or operate a computer and other office equipment.

• In certain locations, the ability to travel throughout the hospital system may be required.

• In certain locations, the ability to lift up to 25 lbs. may be necessary.

• Adhere to Standard Precautions by using personal protective equipment as required.

• Must comply with the Cleveland Clinic Health System's influenza prevention program, which includes annual vaccination or an approved exemption.

• Employment offers are contingent upon testing for controlled substances.

🏝️ Benefits

• Full-time employment.

• No weekends required.

• No holidays required.

• Participation in an annual influenza vaccination or approved exemption program.

• A drug-free workplace with post-offer controlled-substance testing.