Scheduler

This is a fully remote position, open to applicants in Texas.

📋 Description

• Respond to, screen, and manage calls utilizing a multi-line phone system.

• Collect and relay messages to the appropriate personnel.

• Schedule appointments with surgeon offices and facilities within a multi-provider environment.

• Execute clerical tasks for both physician and corporate offices as necessary.

• Deliver exceptional customer service.

• Organize the following day's schedule in collaboration with physicians.

• Develop and maintain daily/monthly call, meeting, and vacation schedules, distributing them accordingly.

• Input schedules into the database and disseminate them via fax, email, or postal mail.

• Fill any open shifts and urgent openings.

• Negotiate with clinicians.

• Daily upload and refresh website scheduling information.

• Generate and compile reports for management.

• Teach new clinicians about scheduling protocols and guidelines.

• Collaborate with site scheduling administrators to ensure coverage requirements are fulfilled.

• Reconcile clinician hours and submit payroll reports, providing necessary analysis.

• Maintain consistent and punctual attendance.

• Carry out quality assurance, recruiting, or office administrative tasks based on the region.

• Undertake additional responsibilities as assigned.

• Participate in information systems security training when available and report any security issues.

⛳️ Requirements

• High School Diploma or High School Equivalency.

• 1 to 2 years of experience in a business office, hospital, or physician practice environment.

• 1 year of experience in customer service.

• 1 year of anesthesia scheduling experience is preferred.

• Experience with QGenda is preferred.

• Familiarity with EMR Systems is preferred.

• Capability to interact politely and respectfully with patients and their families.

• Ability to present information and address inquiries from managers, patients, and the public.

• Proficiency in basic arithmetic involving whole numbers, common fractions, and decimals.

• Competence in identifying problems, gathering data, establishing facts, and drawing valid conclusions.

• Flexibility to adapt to varying work speeds.

• Skills in making fact-based decisions.

• Ability to build relationships with professionals, clinicians, and hospital staff.

• Strong computer literacy, including MS Office, Access, and Windows applications.

• Compliance with HIPAA standards, policies, procedures, and patient confidentiality requirements is essential.

• Adherence to information systems security policies and procedures is necessary.

🏝️ Benefits

• Fully remote work from home.

• After-hours on-call duty may be required.