SBA Document Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Deliver exceptional service to clients and prospects both in-person and via telephone.

• Address client inquiries and resolve any issues they may have.

• Adhere to Bank policies, procedures, relevant state and federal laws, and regulatory guidance.

• Keep updated on laws, regulations, and procedures pertinent to SBA and USDA lending.

• Complete mandatory BSA, AML, CIP, and OFAC regulatory training.

• Assist Financial Advisors in gathering, compiling, and verifying loan application details and supporting documents from borrowers.

• Oversee the preliminary processing of new loan packages, which includes preparing forms, updating checklists, organizing and naming documents, setting up loan files, and ordering credit reports, OFAC, CIP, Flood searches, and 8821 Requests for Transcripts.

• Collaborate with SBA Financial Advisors and SBA Closing Advisors to confirm application and closing checklists, addressing any potential closing issues.

• Act as the client liaison throughout the lending process.

• Work in conjunction with sales, credit, legal, and closing teams to ensure all loan requirements are fulfilled.

• Assemble final loan documents for the closing process.

• Process borrower commitment letter deposits.

• Manage third-party invoices and log all payments.

• Support daily loan processing and departmental operations.

• Address clients' business and personal financial needs, referring them to Trust, Investments, Insurance, Treasury Management, and other specialized areas.

• Aid team members in delivering exceptional service.

• Observe risk limits and report any known or suspected violations.

• Carry out other related duties as necessary.

⛳️ Requirements

• High School Diploma or Equivalent.

• At least 10 years of experience in financial services, with a minimum of 5 years in SBA documentation or similar roles.

• Proficient in Microsoft Office (Word, Excel, and PowerPoint) or comparable software.

• Familiarity with SBA Standard Operating Procedures (SOP) and processing requirements.

• Understanding of USDA program parameters.

• Knowledge of federal and state banking regulations and compliance requirements related to lending and loan transaction processing, including internal audit standards.

• Outstanding interpersonal skills, encompassing both verbal and written communication.

• Strong analytical and problem-solving abilities with a keen attention to detail.

• Capability to thrive in a fast-paced environment and under pressure while maintaining a high level of accuracy.

• Ability to work both independently and as part of a team, while prioritizing daily tasks effectively.

• Excellent client service capabilities.

• Tact and diplomacy when interacting with clients and colleagues.

• Physical ability to stand and sit for extended periods, use manual dexterity, communicate verbally, maintain visual acuity, perform repetitive motions, and hear.

• Physical capacity to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp.

🏝️ Benefits

• Equal Opportunity Employer dedicated to promoting an inclusive work environment.