SAP CRM Application Support Specialist

This is a fully remote position, open to applicants in Slovakia.

📋 Description

• Assist in the daily functioning and upkeep of CRM and service-centric applications.

• Help in diagnosing application issues and resolving technical challenges.

• Work collaboratively with business users and technical teams to comprehend system requirements and operational incidents.

• Provide support for application monitoring and the resolution of incidents.

• Engage in system maintenance, testing, and enhancement initiatives.

• Aid in documenting technical issues, their resolutions, and operational procedures.

• Coordinate with internal stakeholders to ensure effective communication and resolution of issues.

• Cultivate knowledge of SAP CRM processes and associated enterprise technologies.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Fundamental understanding of enterprise software applications and IT support processes.

• Excellent communication, coordination, and problem-solving abilities.

• Capability to analyze technical issues and adapt to new technologies.

• Strong organizational skills and a team-oriented attitude.

• Proficiency in English, both written and verbal.

• Preferred: Familiarity with SAP CRM or CRM WebUI.

• Preferred: Knowledge of service-oriented application operations and maintenance.

• Preferred: Skills in Python programming.

• Preferred: Prior experience in application support or enterprise IT environments.

• Preferred: Proficiency in the Chinese language.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.

• Collaborative and inclusive work environment.