SAP BASIS Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Take full responsibility for the complete SAP Basis service delivery within a complex landscape.

• Manage and maintain SAP S/4HANA, ECC, and associated applications across both production and non-production environments.

• Lead the resolution of high-severity incidents, manage problem-solving, conduct root-cause analysis, and handle technical escalations in a hands-on manner.

• Conduct system monitoring, transport management, client copies and refreshes, kernel and support-pack upgrades, patching, SPS/note application, printer and interface management, user administration, and job scheduling.

• Plan and implement system refreshes, migrations, upgrades, and disaster-recovery drills.

• Ensure that change, incident, and problem processes comply with quality standards and service level agreements (SLAs).

• Guide, mentor, and develop the Basis team; oversee work allocation, shift coverage, and balance workloads effectively.

• Provide operational support during and beyond the second shift, ensuring continuity during handovers.

• Enhance team technical expertise and minimize key-person risk.

• Manage performance reviews, feedback, and growth discussions for direct reports.

• Foster team ownership of standard operating procedures (SOPs), known issue registers, and runbooks.

• Act as the primary SAP Basis liaison for client stakeholders and manage escalations effectively.

• Conduct weekly and monthly service reviews with data-driven reports covering incidents, changes, backlog, and service health.

• Identify and implement opportunities for improvement, automation, and optimization.

• Ensure service delivery aligns with engagement standards, governance, and the overall SAP Basis Lead's directives.

⛳️ Requirements

• 10–16 years of substantial SAP Basis experience.

• Proficient in SAP Basis administration for both S/4HANA and ECC.

• Familiarity with SAP LaMa (Landscape Management).

• Experience with SAP Focused Run (FRUN).

• Knowledge of SAP PO/PI administration and troubleshooting.

• Basis support experience related to Documentum, PCL, and OpenText.

• Experience with BTP, hyperscaler-hosted SAP workloads, and integrated cloud services.

• Strong understanding of Linux, Unix, and Windows operating systems.

• Database administration skills across HANA, Oracle, and SQL Server, including administration, performance tuning, and backup/recovery.

• Preferred: experience with networking, F5/load balancers, and security/vulnerability remediation.

• Preferred: experience in automation and AI-assisted Basis operations.

• Preferred: previous experience in AMS/managed services delivery in multi-region, multi-sector environments.

• Strong sense of ownership, accountability, communication, and client-facing skills.

• Ability to remain composed and make decisive decisions during major incidents.

• Willingness and ability to extend working hours when operational needs arise.

🏝️ Benefits

• Remote work arrangement.

• Full-time employment.