Salesforce Systems Analyst

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Act as the main contact for Salesforce users and manage support requests.

• Analyze, troubleshoot, and resolve system-related issues, escalating more complex problems as necessary.

• Comprehend user difficulties, determine root causes, and suggest viable solutions.

• Foster user engagement and offer advice on Salesforce best practices.

• Develop and uphold Salesforce reports, dashboards, and homepage elements.

• Address business reporting needs and ensure the consistency of key performance indicators.

• Conduct data audits, cleansing, deduplication, bulk updates, and ongoing system maintenance.

• Oversee and ensure data quality across Salesforce objects and processes.

• Assist with user management, record upkeep, field modifications, page layouts, and configuration adjustments.

• Aid in Salesforce security administration, which includes profiles, permission sets, roles, and access controls.

• Support Salesforce Flows and automation while adhering to established governance standards.

• Document system updates and maintain the integrity of the platform.

• Engage in User Acceptance Testing for enhancements and releases.

• Verify system modifications against business requirements prior to deployment.

• Identify opportunities for process enhancements and improvements to the user experience.

• Provide support to global business users primarily during Pacific Time business hours.

• Occasionally travel and provide non-standard hours, overtime, or on-call support as required by business demands.

⛳️ Requirements

• 1–3 years of experience in supporting Salesforce, CRM systems, business applications, or related technologies.

• Proficiency in reporting, data analysis, data validation, or database-related processes.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Exceptional communication and customer service skills.

• Capability to handle multiple priorities and work independently as well as collaboratively.

• High school diploma or equivalent.

• Salesforce Administrator Certification is preferred.

• Equivalent experience in Salesforce administration or support will be highly regarded.

• A bachelor's degree in Information Systems, Computer Science, Mathematics, Statistics, Business Analytics, or a related field is preferred.

• Familiarity with Salesforce reports, dashboards, profiles, permission sets, flows, and security models.

• Experience in supporting ticketing systems, technical support environments, or help desk operations.

• Knowledge of SQL, data queries, or data manipulation tools is a plus.

• Must be able to work during Pacific Time zone hours.

• Occasional travel may be necessary.

• Non-standard work hours, overtime, or on-call support may be required based on business needs.

🏝️ Benefits

• Elective benefits tailored to your country.

• Formal leadership and professional development programs.

• Access to on-demand courses.

• Seminars and events promoting financial, physical, and mental well-being.

• Global Life Empowerment Assistance Program.

• Inclusive education and peer-to-peer discussions.

• Equitable growth and development opportunities.

• Onboarding program with networking opportunities within the first 30 days.

• Internal, peer-led inclusive communities and activities.

• Business resource groups.

• Local volunteering events.

• Environmental and social initiatives.