Salesforce Solution Consultant – Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• The Solution Consultant plays a crucial role in Salesforce Professional Services, tasked with converting customer business needs into scalable, best-practice Salesforce solutions.

• Facilitate customer discovery and requirements-gathering workshops to identify business challenges, process gaps, and solution needs.

• Design and configure Salesforce solutions in accordance with the Salesforce Professional Services Methodology (SPSM) and the Well-Architected framework.

• Create Technical Design Documents (TDDs), solution blueprints, and configuration specifications to guide delivery teams.

• Collaborate across functions with Technical Architects, QA Consultants, Change Management leads, and Engagement Delivery Managers throughout the engagement lifecycle.

• Act as the functional subject matter expert on one or more Salesforce clouds (e.g., Sales Cloud, Service Cloud, Data Cloud, Agentforce) during active delivery engagements.

• Assist in UAT planning and execution, including defect triage and resolution in collaboration with QA.

• Contribute to go-live preparation activities such as data migration validation, training support, and hypercare coverage.

• Engage in knowledge-sharing, internal enablement, and onboarding initiatives (e.g., Skill Up Lab, KSO-aligned activities).

• Maintain utilization targets that align with AMERS delivery standards while ensuring high-quality outcomes.

⛳️ Requirements

• A minimum of THREE (3) years of experience in a functional consulting, solution consulting, or business analysis role within a Professional Services or delivery environment.

• A Bachelor's degree (Relevant experience may be considered in lieu of formal education or advanced degree).

• Must be capable of OBTAINING and MAINTAINING a Federal or DoD "SECRET" security clearance.

• Hands-on experience with Salesforce configuration; relevant certifications are strongly preferred (e.g., Salesforce Administrator, Platform App Builder, or cloud-specific credentials).

• Understanding of the complete services engagement lifecycle — from discovery and design through to build, UAT, and go-live.

• Excellent facilitation skills with the capability to lead workshops and effectively communicate with both business and technical stakeholders.

• Proficiency in documenting and conveying solution designs clearly through TDDs, process flows, and configuration guides.

• Comfortable working within matrixed, cross-functional delivery teams.

🏝️ Benefits

• Medical, Rx, Dental & Vision Insurance.

• Personal and Family Sick Time & Company Paid Holidays.

• The position may qualify for a discretionary variable incentive bonus.

• Parental Leave and Adoption Assistance.

• 401(k) Retirement Plan.

• Basic Life & Supplemental Life Insurance.

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts.

• Short-Term & Long-Term Disability Insurance.

• Student Loan PayDown program.

• Tuition Reimbursement, Personal Development & Learning Opportunities.

• Skills Development & Certifications.

• Employee Referral Program.

• Corporate Sponsored Events & Community Outreach.

• Emergency Back-Up Childcare Program.

• Mobility Stipend.