Salesforce Platform Solutions Engineer II

This is a fully remote position, open to applicants in North Carolina, +3 more states.

📋 Description

• Act as the primary systems manager for the Customer Relationship Management platform and its associated applications.

• Conduct needs assessments and analyze cost/benefit scenarios to ensure the technology aligns with the company's business strategies.

• Facilitate the translation of business requirements into technical specifications to guide the implementation of new features, systems, enhancements, and upgrades.

• Collaborate with vendors to ensure that the system solution meets the business requirements.

• Meet with decision-makers, system owners, and end users to help identify business, financial, and operational requirements as well as systems objectives.

• Serve as the technical liaison for the business during the presentation of new systems/applications to Atlantic Union’s Application and Architecture Review Board.

• Lead design sessions for prototyping new systems or functionalities aimed at improving business processes, operations, and information flow; create technical maps, diagrams, and flowcharts of the system view.

• Develop and maintain design documentation (such as data flow diagrams and workflows) in collaboration with various departments to document integration points between systems.

• Provide systems analysis expertise with a focus on identifying gaps.

• Enhance systems and operational workflows by evaluating current practices and designing necessary modifications/enhancements.

• Assist in identifying control points within new system designs and workflows, collaborating with customers to ensure that working environments are adequately controlled.

• Review and assess the effectiveness and efficiency of existing systems while formulating strategies to improve or further leverage these systems.

• Ensure that an ongoing support structure is established, with documented Roles and Responsibilities, prior to the approval of any application or system for production readiness.

• Undertake troubleshooting in a triage capacity, consistent with the Problem and Incident Troubleshooting process.

• Present production changes to the Change Control Board, adhering to the requirements of this process.

• Actively engage in and lead system and unit testing for modified and new systems, along with providing post-implementation support.

⛳️ Requirements

• A college diploma or university degree in business administration, computer science, engineering, management information systems, or equivalent work experience.

• At least 10+ years of relevant work experience.

• Strong IT background with a solid understanding of banking operations, products, processes, and procedures.

• Exceptional analytical and creative problem-solving abilities.

• Outstanding written and verbal communication skills.

• Capability to conduct research into systems issues and products as necessary.

• Ability to convey ideas in both technical and user-friendly terms.

• Highly self-motivated and directed, with strong critical thinking and engineering/re-engineering skills.

• Proficient in effectively prioritizing and executing tasks in a high-pressure environment and conducting workflow analysis.

• Experience in a team-oriented, collaborative, and customer-focused environment.

• Familiarity with corporate security policies and the management of user access/profiles.

🏝️ Benefits

• A comprehensive benefits package can be found by visiting this link.