Salesforce Platform Principal

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Act as the foremost Salesforce expert within the organization, responsible for the platform's vision, architecture, and governance.

• Spearhead the design and implementation of Marketing Cloud solutions that enable personalized, data-driven customer engagement on a large scale.

• Lead the strategy for Data Cloud, focusing on unified customer profiles, data ingestion pipelines, segmentation models, and cross-cloud activation.

• Supervise the entire Salesforce ecosystem, ensuring that Sales Cloud, Service Cloud, Experience Cloud, Agentforce, and Marketing Cloud function as a cohesive and high-performing unit.

• Define the integration architecture between various Salesforce clouds and external data sources.

• Establish and uphold data governance, compliance, and quality standards across the platform.

• Direct enterprise implementations, migrations, and transformations from initial discovery to go-live and beyond.

• Communicate the platform strategy, roadmap, and results to C-suite executives and senior leadership.

• Develop and document scalable, future-proof solutions that evolve with the business.

⛳️ Requirements

• A minimum of 8 years of hands-on Salesforce experience at the enterprise level — this is a non-negotiable requirement.

• Expert-level experience with Marketing Cloud, including Journey Builder, Automation Studio, Email Studio, Contact Builder, and advanced personalization techniques.

• Expert-level knowledge of Data Cloud, encompassing data streams, data model objects, identity resolution, calculated insights, and activation.

• In-depth knowledge across multiple clouds, including Sales Cloud, Service Cloud, Experience Cloud, and Agentforce.

• A comprehensive portfolio of Salesforce certifications — Marketing Cloud, Data Cloud, and platform certifications are expected.

• Proven track record of managing and executing large-scale enterprise Salesforce transformations.

• Outstanding stakeholder management and executive communication abilities.

• Must have prior remote work experience, be proficient with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and ideally have experience working with companies based in the US or UK.

🏝️ Benefits

• Competitive remuneration.

• Opportunities for remote work.

• Professional development prospects.