Salesforce Platform Manager

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee the entire Salesforce project lifecycle, from solution design to building, testing, and deployment.

• Collaborate with business stakeholders and technical teams to define project scope, milestones, and success criteria.

• Manage the full development lifecycle across Salesforce platform products, ensuring alignment with organizational goals and Salesforce best practices.

• Supervise configuration, customization, and development tasks including flows, Apex, Lightning Web Components, and declarative tooling.

• Act as the final escalation point for production incidents, outages, and complex business-impacting issues related to Salesforce.

• Conduct thorough root-cause investigations focusing on: Salesforce configuration and automation, role/security model issues, data integrity and platform performance, integration failures, and API disruptions.

• Maintain platform uptime, stability, and operational resilience across all Salesforce functions.

• Manage Salesforce support operations, including incident response and escalation management, problem management and reduction of recurring issues, and change management with release stability controls.

• Facilitate post-incident reviews, ensuring that corrective actions are implemented, tracked, and finalized.

• Enhance monitoring, alerting, and triage workflows to minimize downtime and support load.

• Establish and uphold platform governance standards in areas such as configuration management, deployment controls, environment strategy, and security compliance.

• Ensure operational best practices in release coordination, platform documentation, audit readiness, and system controls.

• Foster a culture of prevention rather than reaction.

• Lead and mentor Salesforce development engineers and administrators, setting clear expectations for ownership and execution.

• Educate teams on technical troubleshooting practices, documentation habits, and reliable escalation and response protocols.

• Collaborate with leadership on performance development, skills advancement, and platform support maturation.

• Work closely with Business and Technology stakeholders to align platform support priorities.

• Convert business-impacting issues into structured operational and technical action plans.

• Coordinate hotfixes, platform modifications, and production releases to minimize disruption and risk.

• Identify systemic weaknesses in the platform and spearhead initiatives to reduce operational risks and technical debt.

• Enhance runbooks, promote knowledge sharing, and improve documentation across support teams.

• Assess tools and automation opportunities to boost efficiency and lessen manual support burdens.

• Ensure long-term Salesforce stability while facilitating scalable enhancements.

⛳️ Requirements

• A minimum of 5 years of experience in supporting Salesforce in a production environment.

• Strong working knowledge of:

• o Salesforce development, administration, and configuration

• Workflow automation, flows, and validation rules

• Role hierarchy, permissions, and governance controls

• Integrations, APIs, and cross-system dependencies

• Proven experience in leading and mentoring technical support or platform teams.

• In-depth understanding of incident management, root-cause analysis, and operational reliability.

• Salesforce certifications (Admin, Platform App Builder, Advanced Admin, or equivalent).

• Experience in supporting mission-critical or revenue-impacting Salesforce environments.

• Familiarity with CI/CD release pipelines and Salesforce deployment tools.

• Experience in monitoring, logging, and proactive alerting for SaaS platforms.

• Background in high-availability or regulated operational environments.

• Calm, structured, and decisive in approach.

• Strong ownership mentality — committed to driving issues to permanent resolution.

• Excellent communication skills across both technical and non-technical audiences.

• Comfortable enforcing standards, governance, and accountability.

• A preference for prevention, automation, and ensuring long-term platform resilience.

🏝️ Benefits

• Health, dental, and vision insurance.

• Paid time off and paid holidays.

• 401(k) retirement plan with employer matching contributions.

• Life and disability insurance.

• Employee Assistance Program (EAP) and wellness resources.