Salesforce Developer

This is a fully remote position, open to applicants in California.

📋 Description

• Design and manage systems and tools on the Salesforce Core Platform, Service Cloud, and Experience Cloud to enhance the HR customer experience.

• Create robust Lightning app solutions for the service console, incorporating flows, screens, actions, and recommendation strategies to automate workflows.

• Develop and implement autonomous AI agents using Salesforce Agentforce, including the trust layer, prompt templates, and flows.

• Leverage Salesforce Data Cloud to unify customer profiles and connect enterprise data to enhance AI decision-making.

• Architect complex Service Cloud solutions that integrate multiple systems, such as Amazon Connect/AWS telephony voice channels and MuleSoft integrations.

• Collaborate with IT teams to evaluate resources and time required for significant strategic projects.

• Advise on Salesforce best practices and outline the transition from current methodologies.

• Apply expertise to medium-scale projects or segments of larger projects, choosing the appropriate tools, methods, and techniques.

• Work in close partnership with project managers and team leads.

• Create and document business requirements, use cases, and test cases with stakeholders, business users and analysts, partners, and vendor teams.

• Act as a liaison between end users and technical experts.

• Provide support for end-user application enhancements.

⛳️ Requirements

• 5 years of experience as a Salesforce Administrator/Developer.

• 5 years of experience with Apex classes, Apex triggers, Batch Apex, Lightning Web Components (LWC), Visualforce, REST, SOAP, bulk, streaming API, Change Data Capture, Platform Events, Force.com API, SOQL, and SOSL.

• Salesforce/Agentforce certifications are preferred.

• Experience in building and deploying autonomous AI agents with Salesforce Agentforce.

• Familiarity with Salesforce Data Cloud.

• Strong integration experience with Amazon Connect or AWS telephony ecosystems and Salesforce Service Cloud.

• In-depth knowledge of Salesforce architecture, processes, products, and best practices.

• Experience with MuleSoft integrations and building an ODS.

• Development skills in CSS, HTML, XML, JavaScript, jQuery, and SQL.

• Advanced software design and secure development abilities, including object-oriented programming principles.

• Availability to work from 8:00 AM to 5:00 PM.

• Candidates must reside in the United States.

🏝️ Benefits

• W2 Employment

• Group Medical

• Dental

• Vision

• Life insurance

• Retirement Savings Program

• PSL

• Remote work / telecommuting 100% of the time