Salesforce Data Quality Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of the intake, prioritization, and implementation of Salesforce data modifications, which include creating, updating, deleting, merging records, reassigning ownership, performing bulk loads, and refreshing enrichment.

• Oversee the data team's Jira Service Management queue, managing triage, defining priority levels, establishing service levels, and ensuring weekly throughput.

• Lead the acquisition and migration of platform data into Salesforce, encompassing field mapping, validation, and reconciliation activities.

• Act as the main liaison for Revenue Operations, Sales Operations, Marketing Operations, and Finance regarding Salesforce data requests.

• Compile and publish weekly summaries of data operations that highlight data hygiene efforts, sales-blocking issues, and potential risks.

• Clearly communicate deliverables, timelines, and stakeholder requirements during US Eastern business hours.

• Implement and uphold master data standards for Accounts, Contacts, and account hierarchies.

• Execute enrichment and deduplication processes utilizing ZoomInfo, DemandTools, Data Loader, and Workbench while maintaining documented rules and audit trails.

• Maintain stewardship protocols, runbooks, and field definitions.

• Own and manage operational data quality reports and dashboards that track completeness, duplication, and compliance with standards.

• Transform data quality findings into actionable remediation plans and communicate results to stakeholders.

• Lead, mentor, and develop data stewards, data engineers, and data analysts.

• Establish weekly priorities, assess deliverables, eliminate obstacles, and engage in hiring and onboarding processes.

• Enhance team capabilities in SQL, Salesforce data tools, and requirement analysis.

• Collaborate effectively with the Head of DIO, Senior Data Analyst, Salesforce Solution Architect, Business Analysis team, Corporate IT PMO, Revenue Operations BI, and Enterprise Data Architecture.

⛳️ Requirements

• A minimum of five years of experience in Salesforce data operations, data stewardship, or CRM data quality, with at least two years in a leadership role.

• Exceptional written and verbal communication skills in English.

• Proven experience collaborating with fast-paced, director-level business stakeholders during US Eastern business hours.

• Strong analytical skills, including the ability to elicit and document requirements and convert business needs into regulated data modifications.

• Practical experience with SQL and data manipulation, including joins, deduplication logic, profiling, and validation of extensive record sets.

• Familiarity with Salesforce Data Loader, Workbench, DemandTools or similar tools, as well as Salesforce reports and list views.

• Experience with account hierarchies, data enrichment tools such as ZoomInfo or Dun & Bradstreet, and large-scale deduplication efforts.

🏝️ Benefits

• Opportunities for professional development and career advancement.

• A collaborative and innovative work environment.

• Competitive salary and comprehensive benefits package.