Salesforce Certified Consultant – Public Sector, Government Cloud

This is a fully remote position, open to applicants in Arizona, +27 more states.

📋 Description

• Collaborate with client stakeholders, business users, and delivery teams to collect, document, and validate business and functional requirements for Salesforce Government Cloud implementations.

• Design and configure Salesforce solutions across Service Cloud, Experience Cloud, and other related Salesforce platform technologies utilizing declarative functionality and best practices.

• Convert business needs into scalable Salesforce solutions, including Flows, page layouts, validation rules, record types, approval processes, dashboards, reports, and security configurations.

• Lead discovery sessions, workshops, backlog grooming, user story development, and solution review meetings with both technical and non-technical stakeholders.

• Work closely with developers, architects, QA teams, and project managers to facilitate end-to-end Salesforce solution delivery.

• Assist in configuration and administration tasks such as user setup, profiles, permission sets, workflows, automation, and environment management.

• Engage in Agile/Scrum ceremonies, including sprint planning, daily standups, retrospectives, backlog refinement, and release readiness activities.

• Aid in testing coordination, UAT preparation, defect validation, and production deployment activities.

• Support data migration and data quality initiatives, including imports, exports, cleansing, and validation efforts.

• Participate in client-facing presentations, demonstrations, training sessions, and change management activities.

• Ensure that solutions comply with Salesforce platform governance, security standards, and Government Cloud compliance requirements.

• Collaborate with integration and technical teams to facilitate API-driven processes and connected system workflows.

• Maintain precise project documentation, including business requirements, process flows, user stories, configuration documentation, and training materials.

• Offer consultative recommendations to streamline business processes, enhance platform adoption, and improve user experience.

⛳️ Requirements

• Active Salesforce certifications are mandatory:

• Salesforce Administrator - mandatory

• Service Cloud Consultant – mandatory

• Over 5 years of experience in Salesforce consulting, administration, business analysis, or solution configuration within enterprise environments.

• Demonstrated experience in supporting Public Sector and Government Cloud Salesforce implementations, along with prior experience with federal, state, or local government agencies.

• Extensive hands-on experience with:

• Salesforce Service Cloud

• Salesforce Experience Cloud

• Salesforce Flows and declarative automation

• Salesforce security and access management

• Salesforce reporting and dashboards

• Strong understanding of Salesforce platform capabilities, configuration, data model, and business process optimization.

• Experience in gathering and documenting functional requirements, user stories, process flows, and acceptance criteria.

• Capability to translate business requirements into scalable Salesforce solutions while effectively collaborating with technical delivery teams.

• Familiarity with Agile/Scrum delivery environments.

• Excellent communication, facilitation, and stakeholder management skills, with the ability to engage directly with clients and executive users.

• Experience in supporting regulated, compliance-driven, or government-focused environments is preferred.

• Strong organizational skills with the capability to manage multiple priorities within fast-paced consulting engagements.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off