Salesforce Business Analyst – Data Cloud, Agentforce

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Collect requirements directly from marketing managers, product managers, and business stakeholders.

• Lead discussions with stakeholders and convert business needs into actionable Salesforce solutions.

• Define and document use cases for Salesforce Data Cloud.

• Design and enhance data flows and integrations within Salesforce Data Cloud.

• Assist in the implementation of a greenfield Salesforce Data Cloud project instead of a direct migration from the existing platform.

• Configure and optimize Salesforce workflows utilizing Salesforce Flow Builder.

• Support configuration and administration tasks within the Salesforce platform.

• Leverage Agentforce capabilities for applicable Salesforce business processes and use cases.

• Aid CRM processes related to Leads, Accounts, Opportunities, and associated workflows.

• Use SQL for data validation, investigating discrepancies, and supporting analysis.

• Ensure the accuracy and reliability of data pipelines that support analytics and reporting.

• Collaborate with data teams, Salesforce administrators, and business stakeholders to align functional and technical requirements.

• Clearly communicate requirements, decisions, risks, and recommended solutions to both technical and non-technical stakeholders.

⛳️ Requirements

• 3–5+ years of experience in Salesforce Business Analysis or a similar Salesforce functional role.

• Proficiency in using Salesforce Flow Builder.

• Experience in Salesforce administration or a strong understanding of Salesforce platform configuration.

• Familiarity with Agentforce.

• In-depth knowledge of Salesforce CRM processes, including Leads, Accounts, and Opportunities.

• Basic to intermediate SQL skills for data validation and analysis.

• Experience in gathering and documenting business requirements.

• Proven experience facilitating discussions with stakeholders.

• Capability to translate business needs into technical solutions.

• Exceptional written and verbal communication skills.

• Strong skills in stakeholder management.

• Preferred hands-on experience with Salesforce Data Cloud.

• Experience with Snowflake is preferred.

• Familiarity with Customer 360 is preferred.

• Preferred experience in supporting analytics and reporting initiatives.

• Knowledge of Master Data Management concepts is preferred.

• Experience in working with marketing technology or go-to-market systems is preferred.

• Must be available to work during EST or CST business hours.

🏝️ Benefits

• Remote contract engagement.

• Full-time commitment of approximately 40 hours per week.

• Expected engagement through March 31, 2027.

• Opportunity to contribute to a greenfield Salesforce Data Cloud implementation.

• Collaboration with marketing managers, product managers, Salesforce administrators, data teams, and business stakeholders.