Salesforce Business Analyst

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Implement Salesforce Run-Grow-Transform managed services stewardship while collaborating closely with customers.

• Interact with clients to collect relevant information, clarify complex concepts, and resolve issues effectively.

• Lead an engagement team, assisting clients with implementations, integrations, and custom development projects.

• Design Salesforce solutions, create technical designs, establish best practices, and oversee application implementations.

• Oversee technical debt to track system performance and avert technical bottlenecks.

• Manage operational tools, including Jira and deployment/version control systems like Copado.

• Ensure bi-directional integration sync integrity across various systems.

• Serve as a trusted advisor to clients.

• Conduct business process review workshops and evaluate client business needs.

• Decompose business requirements into user stories, outlining effort levels, advantages/disadvantages, best practices, and suggested methods.

• Document user stories, detailing acceptance criteria, assumptions and constraints, sizing, priority, and proposed solutions.

• Develop business requirements, solution designs, functional specifications, and findings reports.

• Oversee the feedback loop for completed user stories throughout the build process.

• Configure Salesforce systems utilizing declarative functionality and frameworks.

• Lead technical teams for Force.com development and integration with other business applications.

• Migrate data from client legacy systems using Salesforce data migration tools.

• Direct and execute User Acceptance Testing strategy, implementation, reporting, and end-user testing.

• Create training curricula and deliver training to end-users.

• Distribute responsibilities across project management, analysis, and technical tasks (10%, 45%, and 45%, respectively).

⛳️ Requirements

• A minimum of 2 years as a Salesforce Business Analyst or in Salesforce Configuration.

• At least 2 years of experience in platform or solution architecture within a custom system development environment for medium to large organizations.

• Over 2 years of experience working with Marketing Cloud.

• Comprehensive knowledge of the Salesforce Platform, including Sales Cloud, Service Cloud, Community Cloud, advanced configuration, security/permissions management, data migration, and data modeling.

• Familiarity with Apex and design considerations for Visualforce/Lightning Components.

• Experience with Agile project methodology, including backlog management, user stories, acceptance criteria, sprint planning, and related practices.

• Proficient in using Jira, deployment governance tools, and managing intricate system dependencies.

• Salesforce Administrator certification is required.

• Salesforce Advanced Administrator certification is required.

• Salesforce Platform App Builder certification is required.

• Salesforce Sales Cloud Consultant certification is required.

• Salesforce Service Cloud Consultant certification is required.

• Agile certifications are preferred.

🏝️ Benefits

• Opportunities for learning and personal growth.

• Collaborate with leaders who encourage continuous learning and personal development.

• Equal Opportunity Employer.