Salesforce Business Administrator

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee Salesforce system administration, which includes user management.

• Develop and sustain reports and dashboards.

• Manage the Support Cases Ticketing system and promptly address business inquiries.

• Evaluate, analyze, and resolve issues and questions from business users.

• Clearly and precisely document business and system analyses.

• Engage with end users to prioritize their satisfaction.

• Collaborate with internal customers and business users to comprehend their requests and needs.

• Address business support tickets efficiently.

• Liaise with Salesforce teams.

• Work in partnership with colleagues in Business and IT.

• Provide supplementary Salesforce administration support, including handling user maintenance tickets.

⛳️ Requirements

• Associate degree or equivalent experience is required.

• 0–2 years of experience as a Salesforce Administrator.

• Proficiency in Google Sheets, Docs, Slides, Microsoft Project, and Visio or similar tools.

• Ability to write standard SOQL queries.

• Experience with data import mapping to facilitate projects and saved search requests.

• Strong knowledge of the Salesforce platform.

• Competence in building reports and dashboards.

• Experience in user management.

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field is preferred.

• Preferred understanding of Salesforce best practices and functionalities.

• Salesforce Certification is preferred but not mandatory.

• Must possess work authorization to be employed in the United States.

• Sponsorship is not available.

🏝️ Benefits

• Comprehensive Family Benefits: Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

• Up to 14 weeks of paid childbirth benefits.

• 401(k) Retirement Plan with a company match.

• Tuition Assistance.

• Paid Holidays.

• Vacation time.

• Sick leave.

• Benefits commence after 30 days of employment.

• Employee Assistance Program (EAP).

• Pre-tax commuter transportation benefit.

• Parental leave.

• Floating holidays.

• Jury duty leave.

• Funeral/bereavement leave.

• Tuition reimbursement.

• Discounted college tuition for eligible employees’ dependents.

• Airgas Scholarship Program for dependent children.